May 18, 2016 By John Boitnott

7 Tools to Help You Provide Self-Service to Your Customers

If you own a business, chances are your customers occasionally have questions. It could be something as small as a glitch in your website or something as complicated as a serious problem with your product. While they could call customer service, over time, multiple phone calls about the same issue... Read More

Customer Service, Service, Small Business

Mar 25, 2016 By John Boitnott

Why You Should Use Social Media Monitoring To Bring Customer Service and Marketing Teams Together

Businesses spend thousands of dollars trying to convince new customers to try their products or services. But winning one-time customers isn’t the ultimate goal. For most businesses, the best thing that can happen is that new customers will enjoy the experience so much, they’ll return again and... Read More

Customer Service, Marketing, Social Media

Jan 29, 2016 By John Boitnott

5 Questions to Consider if Your Sales Forecast is Off the Mark

Big businesses conduct deep research and analysis, forecasting sales and measuring results against projections. For a company to be successful, sales managers must perform without being pulled in too many different directions, or overwhelmed with too much customer data. One of the first things to... Read More

Sales

Dec 11, 2015 By John Boitnott

3 Tools Top B2B Sales Leaders Use to Manage Multi-Functional Teams

Less than a decade ago, most B2B sales teams were a two-act show. Headhunters were tasked with generating leads. Closers then attempted to turn those leads into customers. Like many other areas of business, B2B sales has advanced by leaps and bounds in the past ten years. Sales leaders no longer... Read More

Leadership, Sales