360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Nov 30, 2016 By Rick Kenney

Black Friday Passes Cyber Monday as Year’s Biggest Digital Shopping Day

Black Friday has unseated Cyber Monday as the year’s biggest digital shopping day, marking a major milestone in digital commerce led by two transformational shifts.... Read More

Commerce, Retail Insights, Holiday Readiness

Nov 29, 2016 By Marta Lawrence

The Seattle Times Transforms to Meet the Changing Digital Needs of its Readers

The Seattle Times, founded in 1896, is one of the longest serving independent newspapers in the country. Yet like most print media companies, today the publication must confront the realities of an increasingly digital landscape. As a former reporter myself, I was thrilled to recently have the... Read More

Marketing, Digital Marketing, Customer Story

Nov 29, 2016 By Julie Moorad

Your Guide to an Earth-Friendly Holiday Season

Did you know that American households generate 25% more trash between Thanksgiving and New Years? That’s not a great number, but luckily, it’s one we can work to improve. The holidays are filled with choices; what to buy your aunt who’s got everything, what food to serve at your celebratory feast,... Read More

Cloud

Nov 29, 2016 By Brandon Reynolds

4 Ways Artificial Intelligence is Actually Going to Change the Way You Do Sales

Debates about artificial intelligence (AI) cover a lot of theoretical ground, from whether smart robots will eliminate jobs (and/or the human race) to how we’ll all fit neatly into a computer simulation after the singularity. There’s a lot of philosophical meat on those bones to gnaw through. But... Read More

Innovation, IT, Sales Cloud, Artificial Intelligence

Nov 29, 2016 By Devon McGinnis

Research Shows Consumers Expect These 3 Things of Companies by 2020

There’s no shortage of experts predicting how technology will impact our lives by the year 2020. But what does the average consumer expect by 2020? In a new report, “State of the Connected Customer,” Salesforce Research surveyed over 4,700 consumers globally to understand how their customer... Read More

Cloud, Mobile

Nov 29, 2016 By Zachary Reiss-Davis

The Future of Advertising: Trends That Will Continue in 2017

As we stare into peak advertising season this December, it's time to take a quick break from the day-to-day task of running campaigns to think about what trends we have seen this year that will dominate 2017 storylines. In our webinar on December 6th, we'll be covering a number of trends in... Read More

Marketing, Digital Advertising, Industry Report

Nov 28, 2016 By Kate Mirkin

In the Season of Giving Thanks, Start With Your Support Agents

When you think about the face of your company, what do you think of? A mascot? Your CEO? Whatever comes to mind, chances are it wasn’t the customer support agents powering the service department. That’s your first mistake. Customer service agents are the face of your company — the first... Read More

Service, Service Cloud

Nov 28, 2016 By Madhu Katragadda

4 Reasons Why a Career in IT Rocks

I first became interested in math and science as a child, and that passion has followed me ever since. I got my masters in Applied Electronics, and part of my curriculum included low-level assembly language programming. That sparked my interest in programming, and I began exploring software and... Read More

Careers, Cloud, IT

Nov 28, 2016 By Laura Norman

How One Company Achieves a 99% Retention Rate with Its Customers

No one knows the value of ease and efficiency like DUFL, which was founded to make life simpler for business travelers. The company cleans and stores the garments customers need for trips, and then ships a suitcase directly to specific destinations throughout Europe, Canada, and Asia. Busy... Read More

Cloud, SalesforceIQ

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Black Friday Passes Cyber Monday as Year’s Biggest Digital Shopping Day

The Seattle Times Transforms to Meet the Changing Digital Needs of its Readers

Your Guide to an Earth-Friendly Holiday Season

4 Ways Artificial Intelligence is Actually Going to Change the Way You Do Sales

Research Shows Consumers Expect These 3 Things of Companies by 2020

The Future of Advertising: Trends That Will Continue in 2017

In the Season of Giving Thanks, Start With Your Support Agents

4 Reasons Why a Career in IT Rocks

How One Company Achieves a 99% Retention Rate with Its Customers

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First