360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Nov 28, 2016 By Tracie Ozug

Act Now! All Force.com Credentials WILL Retire April 6th, 2018

The Salesforce platform is constantly evolving. More than a decade of innovation, development, and change under our belt means the skills required of a Platform Developer are very different now than they were when the Salesforce Certified Force.com Developer and Advanced Developer credentials were... Read More

Cloud, IT, Learning

Nov 25, 2016 By Reedhima Mandlik

How Collaboration Tools Can Stop Hospitals from Bleeding Money

Have you ever seen an episode of Grey’s Anatomy or House where the same patient keeps coming back for one reason or another, each time with another problem or complication? It may seem like an unrealistic TV plot line, but in fact it happens more than you might think. The number of hospital... Read More

Cloud, Health Cloud

Nov 25, 2016 By Latané Conant

3 Small Ways You Can Increase Employee Happiness to Positively Impact Your Business

When it comes to improving your team's levels of happiness at work, a little bit of effort can go a long way. According to a recent survey, compensation is not the top-driving factor as it relates to employee satisfaction, which might come as a surprise to many executives and HR departments.... Read More

Cloud

Nov 25, 2016 By David Thomson

3 Ways to Make Your Company More Sales Intelligent

You’ve heard of street smarts and book smarts. But is your company sales smart? If you’re like most organizations, the answer is probably “not really.” Sales teams face two perennial problems. No matter their industries or how large their companies, most lack a properly implemented training regimen... Read More

Sales

Nov 25, 2016 By Emily Stanford

The Importance of Allowing Customer Service Agents to Go Off-Script

You could hire a team of smart agents, train them well, and compensate them fairly. But when agents are chained to a script from which they cannot deviate, conflict can arise quickly. The connected customer certainly doesn’t view themselves as one-size-fits-all and can sniff out inauthenticity... Read More

Customer Service, Service Cloud

Nov 23, 2016 By Shelley Cernel

How to Hit Year-End Revenue Goals

A lot of people look forward to this time of year, with the start of holiday festivities, time with family and friends, and the thrill of upcoming vacations. But for sales, it can be hectic and stressful, with immense pressure to over-perform. Indeed, Q4 is the final chance to hit quota and... Read More

Sales

Nov 23, 2016 By Heike Young

Ready to Grow Your Business in 2017? 5 Growth Hacking Tips

For small and midsized businesses, growth is always the goal. Maybe 2017 is the year you finally plan to take your industry by storm. When many business owners start planning for growth, they think: we need a marketing department. But nontraditional companies like Facebook have actually forgone a... Read More

Marketing, Marketing Cloud

Nov 23, 2016 By Tiffany Hsu

5 Ways to Use Social Media to Help Close Your Next Deal

Social selling is not a new concept, and for many, it’s a worthwhile channel for finding new leads, connecting with prospects, and more. We recently polled our blog audience to find out which social networks they’ve found to be most effective for sales prospecting – and here are the results: No... Read More

Sales, Social Media

Nov 23, 2016 By Lisa Pearne

Want to Motivate Your Sales Team? Try Healthy Competition

There’s nothing like a little competition to motivate a sales teams — or anyone, for that matter. One of my role models, Teach for All co-founder and CEO Wendy Kopp, described in The Wall Street Journal how competition drove innovation during the world’s space race. Would Neil Armstrong and Buzz... Read More

Sales

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Act Now! All Force.com Credentials WILL Retire April 6th, 2018

How Collaboration Tools Can Stop Hospitals from Bleeding Money

3 Small Ways You Can Increase Employee Happiness to Positively Impact Your Business

3 Ways to Make Your Company More Sales Intelligent

The Importance of Allowing Customer Service Agents to Go Off-Script

How to Hit Year-End Revenue Goals

Ready to Grow Your Business in 2017? 5 Growth Hacking Tips

5 Ways to Use Social Media to Help Close Your Next Deal

Want to Motivate Your Sales Team? Try Healthy Competition

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First