Nov 28, 2016 By Kate Mirkin

In the Season of Giving Thanks, Start With Your Support Agents

When you think about the face of your company, what do you think of? A mascot? Your CEO? Whatever comes to mind, chances are it wasn’t the customer support agents powering the service department. That’s your first mistake. Customer service agents are the face of your company — the first... Read More

Service, Service Cloud

Feb 26, 2016 By Kate Mirkin

Putting the Customer at the Center of your Business: A Sales & Service Success Story

Join us on March 2 to experience Xplornet’s success story with Salesforce Sales, Service, and Community Clouds. Customers today expect personalized, unified conversations across sales, service, and every other interaction with organization - regardless of how big or small the company is. When... Read More

Customer Service, Sales, Service, Service Cloud, Community

Feb 04, 2016 By Kate Mirkin

Why Your Homegrown Service Solution is Making You Lose Customers

It’s no secret that today’s service landscape is changing - with on-demand services that promote instant gratification, delivering an experience that satisfies a customer’s expectations is getting more challenging than ever. For many organizations, their current customer service solution just can’t... Read More

Service Cloud, Service

Oct 03, 2014 By Kate Mirkin

3 Reasons You Can't Miss the Service Cloud Product Keynote

There was a point in time when price was the #1 differentiator when customers made a purchasing decision. Then, product came into play. Today, it’s all about customer experience. Not only are customers asking for a better experience; they are demanding it. What’s more, they’re willing... Read More

Desk.com, Customer Service, Small Business, Service Cloud, Dreamforce

Sep 30, 2014 By Kate Mirkin

Announcing the Service Surfboard Award Winners for Dreamforce '14

This year, the Service Cloud and Desk.com teamed up to host the very first Salesforce Service Surfboard Awards, opening up the opportunity for employees, customers, and partners to nominate Service Cloud and Desk.com customers for an award in 20 different categories. Salesforce wanted to... Read More

Desk.com, Dreamforce, Service Cloud, Customer Story

Sep 22, 2014 By Kate Mirkin

5 Ways Dreamforce Delivers the Future of Customer Service

Today, companies across all industries want to put their customers first, which requires a focus on the customer service experience. Companies of all sizes have to adopt a service-first mentality in order to make the experience easy for customers and agents, and they need the capability to deliver... Read More

Desk.com, Customer Service, Events, Service Cloud, Dreamforce