Great news for any small business looking to get ahead: Salesforce Research has just released the Third Edition Small & Medium Business Trends Report, sharing data and observations from more than 2,000 small and medium business (SMB) owners and leaders from around the world. The research report...
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“Digital transformation” is a popular topic of conversation these days. However, for many small- and medium-sized business (SMB) owners, even the mere thought of it feels daunting. They don't really know what it is or how it can help their businesses. So, to discuss the importance of digital...
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From the family-owned flower shop to the latest tech “unicorn”, small and medium-sized businesses (SMBs) come in all shapes and sizes. Some operate out of a garage or a dorm room, while others employ 200 workers in a factory. Some use (and create) the latest technologies, while others run their...
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Fast, helpful customer service is table stakes in today’s business world. Eight of today’s most successful startups share their advice on how to optimize your support operations so you can grow your business faster than ever.
1. Make customer support part of your DNA. Everyone in your company —...
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Dreamforce 2017 was incredible! We were awed by the amazing growth stories of the SMBs that attended, and learned so much from their experiences. Don’t worry if you weren’t able to attend — we’ve gathered some of their nuggets of wisdom and inspiration here.
On strategies for growth:
“Don’t let...
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Recently we caught up Kiki Mills Johnston, Managing Director of MassChallenge’s flagship program in Boston. Johnston oversees the Boston accelerator and some of its key initiatives, including PULSE@MassChallenge, MADE@Masschallenge, and the Newton Innovation Center. To hear more from Johnston, join...
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Wade Roush is an independent technology journalist and audio producer based in Cambridge, MA. He is the host and producer of Soonish, a podcast that asks how people shape technology, and how technology shapes the future. From 2007 to 2014, Roush covered startups, innovation, and entrepreneurship as...
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It’s the growing business conundrum. You’ve worked hard to get your business off the ground and it’s exciting to see your customer base and revenues grow. But raising capital, structuring your organization to scale, and managing relationships with your many new customers create new challenges that...
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Salesforce recently announced new Einstein Platform Services and Trailhead learning paths to empower its fast-growing developer community of more than four million Trailblazers to build intelligent apps that customers love and advance in their careers. But we aren’t just building tools and services...
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