May 06, 2019 By Laura Norman

New Research: Trends Every Growing Small Business Needs to Know

Great news for any small business looking to get ahead: Salesforce Research has just released the Third Edition Small & Medium Business Trends Report, sharing data and observations from more than 2,000 small and medium business (SMB) owners and leaders from around the world. The research report... Read More

Small Business

Jun 11, 2018 By Laura Norman

Digital Transformation for Small Businesses 101

“Digital transformation” is a popular topic of conversation these days. However, for many small- and medium-sized business (SMB) owners, even the mere thought of it feels daunting. They don't really know what it is or how it can help their businesses. So, to discuss the importance of digital... Read More

Customer Success, Small Business

May 01, 2018 By Laura Norman

10 Stats You Don’t Know About Small Businesses

From the family-owned flower shop to the latest tech “unicorn”, small and medium-sized businesses (SMBs) come in all shapes and sizes. Some operate out of a garage or a dorm room, while others employ 200 workers in a factory. Some use (and create) the latest technologies, while others run their... Read More

Small Business

Dec 28, 2017 By Laura Norman

8 Successful Startups Share Their Strategies for Customer Service Success

Fast, helpful customer service is table stakes in today’s business world. Eight of today’s most successful startups share their advice on how to optimize your support operations so you can grow your business faster than ever. 1. Make customer support part of your DNA. Everyone in your company —... Read More

Customer Service, Small Business

Nov 15, 2017 By Laura Norman

14 Pieces of Advice for SMBs from Dreamforce

Dreamforce 2017 was incredible! We were awed by the amazing growth stories of the SMBs that attended, and learned so much from their experiences. Don’t worry if you weren’t able to attend — we’ve gathered some of their nuggets of wisdom and inspiration here. On strategies for growth: “Don’t let... Read More

Dreamforce, Events, Small Business

Sep 25, 2017 By Laura Norman

The Biggest Challenge for Women Entrepreneurs and How to Overcome It

Recently we caught up Kiki Mills Johnston, Managing Director of MassChallenge’s flagship program in Boston. Johnston oversees the Boston accelerator and some of its key initiatives, including PULSE@MassChallenge, MADE@Masschallenge, and the Newton Innovation Center. To hear more from Johnston, join... Read More

Small Business, Leadership

The Big 3 Innovations that SMBs Need to Look Out For

Sep 05, 2017 By Laura Norman

The Big 3 Innovations that Small Businesses Need to Look Out For

Wade Roush is an independent technology journalist and audio producer based in Cambridge, MA. He is the host and producer of Soonish, a podcast that asks how people shape technology, and how technology shapes the future. From 2007 to 2014, Roush covered startups, innovation, and entrepreneurship as... Read More

Innovation, Small Business

Jul 31, 2017 By Laura Norman

Talent, Hiring and Strategy: Advice on Scaling the Business from the Experts

It’s the growing business conundrum. You’ve worked hard to get your business off the ground and it’s exciting to see your customer base and revenues grow. But raising capital, structuring your organization to scale, and managing relationships with your many new customers create new challenges that... Read More

Small Business

Jul 06, 2017 By Laura Norman

Trailhead for Small Businesses: Easy Ways to Blaze a Trail to Business Growth

Salesforce recently announced new Einstein Platform Services and Trailhead learning paths to empower its fast-growing developer community of more than four million Trailblazers to build intelligent apps that customers love and advance in their careers. But we aren’t just building tools and services... Read More

Small Business

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Laura Norman

New Research: Trends Every Growing Small Business Needs to Know

Digital Transformation for Small Businesses 101

10 Stats You Don’t Know About Small Businesses

8 Successful Startups Share Their Strategies for Customer Service Success

14 Pieces of Advice for SMBs from Dreamforce

The Biggest Challenge for Women Entrepreneurs and How to Overcome It

The Big 3 Innovations that Small Businesses Need to Look Out For

Talent, Hiring and Strategy: Advice on Scaling the Business from the Experts

Trailhead for Small Businesses: Easy Ways to Blaze a Trail to Business Growth

Reopen Safely

A Step-by-Step Guide for Returning To the Office

Research

Digital Transformation in Times of Change

Most Popular Stories

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Send Your Emails at the Right Time: 3 Ways Data Can Increase Your Marketing ROI

Do You Know Your Customer? 5 Questions for Communications Service Providers

Learn With Trailhead

Get Started With Sourcing PPE

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Europe, Middle East, and Africa

Asia Pacific

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

Reopen Safely

A Step-by-Step Guide for Returning To the Office

Related Blog Posts

Research

Digital Transformation in Times of Change

Most Popular Stories

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Send Your Emails at the Right Time: 3 Ways Data Can Increase Your Marketing ROI

Do You Know Your Customer? 5 Questions for Communications Service Providers

Learn With Trailhead

Get Started With Sourcing PPE

Americas

Europe, Middle East, and Africa

Asia Pacific