360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jul 16, 2018 By Nisha Pattan

Scale Sales in the MedTech Business — Join the On-Demand Webinar!

A decade ago, the Medical Device and Diagnostics (MedTech) industry was basking in the glow of over 10% revenue growth every year. More recently, this has declined by more than half. According to Boston Consulting Group (BCG) Partner, Barry Rosenberg, there are multiple factors impacting growth,... Read More

Best Practices, Customer Story, Customer Success, Innovation, Sales Cloud, Healthcare & Life Sciences, Sales, Quote-to-Cash

Jul 12, 2018 By Keith Samuel

Autodesk Transitions to Lightning in 3 Steps

Autodesk makes software for people who make things. They are a leader in providing essential design software for 3D design, engineering, and entertainment. They are known for blazing new trails for their customers by cultivating a thorough understanding of their needs, whether they're designing a... Read More

Customer Success, IT, Customer Story

Jun 28, 2018 By Noah Kravitz

ICS+ Goes Custom to Earn Big ROI with Salesforce

Bigger isn’t always better. Intelligent Control Systems (ICS+), based in Austin, Texas knows this better than anyone else. Home to fewer than 10 employees, the company's expertise in cutting-edge automated control systems runs deep. How deep, you might ask? On average, ICS+ handles more than 100... Read More

Small Business, Platform, Customer Success, Customer Story

Jun 25, 2018 By Natasha Miller

4 Business Building Lessons from a Musician-Turned-Entrepreneur

I accidentally became an entrepreneur at the age of 15. Let me explain... I was a budding jazz musician, booking myself for string quartet and jazz gigs left and right. As I became more known — and more successful — there were times when I would be asked to perform three or four times on the same... Read More

Small Business, Customer Journeys, Trailblazer Story, Customer Story

Jun 25, 2018 By Lisa Lee

Socks Are Cool! Stance Is Busting Lines, Adding Stores, and Collabing with Celebs to Sell More of Them

You might think that socks, like incandescent light bulbs and toilet paper, haven’t changed much in 100 years because a sock is as utilitarian and innovative as a sock will ever be. There may be some truth to that, but Stance Socks is driving innovation not only with the product, but in the way it engages with its customers to sell it.... Read More

Commerce, Customer Story, Retail Insights

Jun 18, 2018 By Lisa Lee

Marks & Spencer: “We Don’t Launch Sites in Any New Countries Without AI”

In the not-too-distant future, personalization at all levels will be as common in ecommerce as the ‘buy’ button. This is the story of a 134-year old brand that’s well ahead of that curve.... Read More

Commerce, Customer Story, Artificial Intelligence

Jun 07, 2018 By Lisa Lee

PUMA is Rare Brand to Take True Mobile-First Approach to Ecommerce

Lots of retail brands talk about taking a “mobile-first” approach to commerce, and it’s easy to see why; according to the latest Salesforce Shopping Index, mobile accounts for 60% of traffic and 41% of orders. Still, very few brands actually are mobile-first, because they’ve not taken the bold, foundational steps necessary to truly serve mobile consumers. PUMA is an outlier.... Read More

Commerce, Customer Story

May 31, 2018 By Lisa Lee

Italy’s Boggi Milano: At the Vanguard of an Omni-Channel Customer Experience

Italy’s Boggi Milano is a 79-year old retail brand at the vanguard of 21st century technology innovations that deepen and enrich the omni-channel customer experience. Get immersed in their journey.... Read More

Commerce, Customer Story

May 23, 2018 By Lisa Lee

How e.l.f. Cosmetics is Using Salesforce to Change the Game in Beauty

We spoke with Ekta Chopra, Vice President of IT at fast-growing e.l.f. Cosmetics, who has built her career on a foundation of digital transformation, about what distinguishes e.l.f. in the saturated beauty space, including how it uses technology to empower its employees and consumers – and pivot fast when its products miss the mark.... Read More

Commerce, Customer Story

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Scale Sales in the MedTech Business — Join the On-Demand Webinar!

Autodesk Transitions to Lightning in 3 Steps

ICS+ Goes Custom to Earn Big ROI with Salesforce

4 Business Building Lessons from a Musician-Turned-Entrepreneur

Socks Are Cool! Stance Is Busting Lines, Adding Stores, and Collabing with Celebs to Sell More of Them

Marks & Spencer: “We Don’t Launch Sites in Any New Countries Without AI”

PUMA is Rare Brand to Take True Mobile-First Approach to Ecommerce

Italy’s Boggi Milano: At the Vanguard of an Omni-Channel Customer Experience

How e.l.f. Cosmetics is Using Salesforce to Change the Game in Beauty

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First