360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Illustration of Astro and Codey with Theragun like exercise equipment

Sep 27, 2019 By Tushar Ranka

How Theragun Is Building a 21st Century Customer Experience

This article was written by Tushar Ranka, Chief Technology Officer at Theragun, a Salesforce customer. Since the start of my career in 2007, I’ve worked at startups. From my early days as a software engineer developing SaaS platforms at AppFolio to my current role as CTO of Theragun, I’ve... Read More

IT, Customer Story, Commerce Cloud

Sep 19, 2019 By Shannon Duffy

What We Learned From John Varvatos at New York Fashion Week

There’s rock and there’s how John Varvatos rolls. We sat down with the designer during New York Fashion Week at his store on the Bowery to get his take on brand identity, technology in fashion, and driving change. Rock ‘n’ roll runs deep for his namesake brand, which is fitting given the store is... Read More

Commerce, Commerce Cloud, Customer Story, Retail, Retail Insights

Jul 18, 2019 By Ashwini Zenooz

Putting Patients at the Center: Q&A With NYU Langone Health

I recently had the opportunity to interview Nader Mherabi, CIO at NYU Langone Health, about the importance of patient-centricity. Here are the highlights from our conversation. NYU Langone Health is one of the nation’s premier academic medical centers. Its trifold mission — to serve, teach, and... Read More

CEO, Customer Story, Health Cloud, Healthcare & Life Sciences, Providers

May 07, 2019 By Noah Kravitz

Power of Stories: One Small Business Is on a Mission to Lift People Up

Did you hear about the husband, wife, and family friend who founded a company because they were tired of all the incivility on TV and the internet? It's not a joke — they launched this company that tells stories to improve people’s lives. They even gave their decidedly mission-driven new business... Read More

Communications, Customer Story, Small Business, Startups

Apr 07, 2019 By Eric Lessard

See How Omoda Blazes Trails as a 144-Year Old Company

Omoda, a global Netherlands-based footwear and accessories manufacturer, has put its shoppers at the center of everything they do since its inception way back in 1875, when free home deliveries were made by horse and carriage. Omoda’s passion for footwear and customer satisfaction is as evident now... Read More

Commerce, Customer Story

Sep 25, 2018 By Laura Woods

Crocs Among First to Test Customer 360

Since 2002, Crocs has relentlessly — and sometimes fearlessly — put their customers first. As their brand values state, “We were different and it made some people uncomfortable,” a subtle nod to the jabs they took for the clunky, manufactured design of their classic rubber clog. But that didn’t... Read More

Commerce, Customer Service, Customer Story

Sep 10, 2018 By Daniel Krewson

How One Trailblazer’s Unconventional Career Path Brought a New Flavor of Tech to Torani’s Business

Sylvie Mwila-Jonath blazed an unconventional trail to her current position as Head of IT for Torani. Born and raised in the Congo — a place where women have traditionally been expected to marry, stay at home, and raise a family — Sylvie initially dreamed of becoming a doctor. Unfortunately, after a... Read More

Customer Story, Customer Success, Small Business, IT

Aug 24, 2018 By Angus Alves

BlackBerry Creates a Culture of Continuous Learning With Trailhead

BlackBerry has gone through a major digital transformation. Once known as a consumer device company, BlackBerry is now an enterprise software and services company focused on securing and managing IoT endpoints that make up the Enterprise of Things (EoT). As part of our digital shift, we've... Read More

Customer Story, IT, Learning

Aug 17, 2018 By Jeff Elder

We’re Talking Platinum: Dreamforce ‘18 Sponsors

The Customer Success Expo is the Dreamforce epicenter of learning and innovation, where you can meet Salesforce product experts, test drive thousands of customer success solutions, and learn how to amplify the power of Salesforce with innovative partner solutions. For a preview, check out some of... Read More

Customer Story, Dreamforce, Events

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

How Theragun Is Building a 21st Century Customer Experience

What We Learned From John Varvatos at New York Fashion Week

Putting Patients at the Center: Q&A With NYU Langone Health

Power of Stories: One Small Business Is on a Mission to Lift People Up

See How Omoda Blazes Trails as a 144-Year Old Company

Crocs Among First to Test Customer 360

How One Trailblazer’s Unconventional Career Path Brought a New Flavor of Tech to Torani’s Business

BlackBerry Creates a Culture of Continuous Learning With Trailhead

We’re Talking Platinum: Dreamforce ‘18 Sponsors

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First