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Yaron Dror
Director of Product Management at Salesforce, Field Service Lightning
Yaron has led Scheduling and Dispatch for Field Service Lightning since 2015, adding to his comprehensive field service management product career. His passion is to make simple products to solve the very complex needs of field service professionals. He recently relocated to the Boston area from Israel with his family and two dogs. Connect with him on LinkedIn.
As in-person field service increasingly becomes a competitive differentiator, every moment and every interaction represents an investment in your customers and – in many cases – their assets. Operational labor to schedule, dispatch, and manage the work and mobile workforce add to that investment....
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Whether it’s due to staffing shortages, widening service area coverage, increasing availability during peak seasons, or reducing labor costs, companies often outsource field service to third-party contractors. With that, of course, comes an array of challenges and unknowns. These may...
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Dispatchers sit at the intersection of customer experience and field service management, making it one of the most demanding jobs in field service.
Dispatch management combines customer and equipment needs with the appropriate field service workers to meet customer expectations. These include a...
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