In How to Differentiate Customer Success From Customer Support, we explore the difference between these two mission-critical functions and how outcomes for customers differ.
What’s fueling the explosive growth of customer success? What’s trending now in customer success? And how will customer...
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Customer experience expectations are on an upward trajectory, and the stakes are high for companies. In 2019, 84% of customers said the experience a company provides is as important as its products and services — up from 80% in 2018.
Standing at the doorstep of the new decade, let’s examine where...
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Collecting payments is vital for the health of any business. The importance of Time Value of Money is well known. Businesses never prefer slow-paying customers. Depending on business size and operating model, late payments can even bring business operations to a standstill. Beyond the reluctance of...
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We can’t hide our fondness for all things sales — it’s in our company’s DNA and we think it’s one of the best jobs in the world. That’s why we’re always excited to reunite with our extended customer and partner family at Dreamforce to hear about all the exciting things their sales teams are working...
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We couldn’t be more thrilled that for the 3rd year in a row, Salesforce has been named a Leader in the 2019 Gartner Magic Quadrant for Configure, Price and Quote Application Suites for Salesforce CPQ!
A Gartner Magic Quadrant is a culmination of research in a specific market, giving a wide-angle...
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Sometimes the best way to win over a customer is to tell them no. Sounds counterintuitive, but bear with me.
One of my biggest sales pitches ever was to a large bank in Latin America. There was a huge investment on the line, so it was nerve-wracking when my team kept saying no to a lot of the...
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When you embark on a new sales strategy, it can feel a bit foreign at first. But, maybe you’ve heard about the effectiveness of social selling — and its equally impressive results?
...
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Today, more and more businesses are adding customer success roles and departments in order to meet rising customer expectations. Customer experience is more important than ever, with 77% of all customers saying the experience a company provides is as important as its products and services....
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Is your small business sales team newer, less tenured, or used to a different selling motion? You may find that their ability to drive a sale to close is just as much of a variable.
Recently, our Essentials Business Coach team in Atlanta held a “War Room” — a sales tactic to review deals in play,...
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