The customer experience has long been an important, contributing factor to a company’s success. But now an organization’s entire structure and emphasis are transforming based on the importance of the customer. It’s no longer all about just selling products — it’s all about the customer and building...
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If you’re one of the 4.5 billion people connected to the internet today, you use a search engine to find, purchase, or learn about pretty much anything that comes to mind. Consumer search engines provide a seamless way for us to make sense of our complex world. And consumers are used to a search...
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Over the last 300 years, we’ve gone through different industrial revolutions — steam, electricity, computing, and now intelligence. This Fourth Industrial Revolution introduces new technologies such as IoT, artificial intelligence, and data science.
These technologies aid sales but also aid...
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As the leader of MapAnything for over 10 years, I’ve been amazed by the way location intelligence has changed our daily routine. A lot of that has to do with the introduction of the iPhone 12+ years ago. The iPhone’s GPS beacon gave birth to a whole new generation of consumer applications that...
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When big deals are about to hit, or the end-of-quarter sales sprint is in high gear, it's all hands on deck. Sales leaders and executives try to rally the full organization to get deals across the line. But is the rally cry enough? How do you stay on top of critical closing metrics and keep...
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Every business out there knows partner sales can be a huge boost to their bottom line, at a fraction of the cost of expanding their internal sales force. Yet all too often, despite 92% of companies relying on partners to bring in at least a portion of their revenue, educating and empowering their...
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Editor's note: This article is among our most popular, so we’ve updated it recently to keep things fresh.
If you’re in sales, chances are the mere mention of “Glengarry Glen Ross” makes you roll your eyes. Countless times you’ve heard someone try to joke with you that coffee’s for closers, or...
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While in college, Director of Sales Development Olivia Puckrin thought high school teaching might be right up her alley. Until she did some. The structure of following a curriculum wasn't for her. She thought that perhaps becoming a college professor would be more flexible. So, she pursued a...
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Should I let my son sleep a little longer than usual, push him to eat more breakfast, or cram in a few minutes of reading? As a parent, these are the questions (amongst others) I wake up with. To answer them I rely on gut and spousal guidance, but frequently feel like I made the wrong choice. If...
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