360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Sep 12, 2018 By Rick Kenney

Holiday 2018 Predictions: Mobile Will Ring Up Most Purchases for the First Time Ever

Preparations for this year’s holiday season began taking shape well before kids traded in their books for bathing suits. And now that the dust has settled on back-to-school shopping, retailers can turn their full attention to holiday planning. With less than three months away, what can retailers... Read More

Commerce, Commerce Cloud, Retail, Retail Insights, Holiday Readiness, Ecommerce

Sep 06, 2018 By Joanna Beerman

The Retail and Consumer Goods Professional’s Guide to Crushing It at Dreamforce

On Sept. 25, 2018, thousands of retail and consumer goods professionals will gather in San Francisco to share best practices and learn how the latest innovations in customer experience can help their brands win the hearts, minds, and wallets of today’s sophisticated shopper. Since its inception,... Read More

Consumer Goods, Dreamforce, Retail

Sep 05, 2018 By Rick Kenney

The Cure for Retail Agoraphobia: Why Shoppers Choose Retailers, Brands, and Marketplaces

What’s keeping retail leaders up at night? The growth, innovation, and ubiquity of online marketplaces might top that list. You could even say the retail industry is experiencing an outbreak of agoraphobia — or the fear of marketplaces.... Read More

Retail, Ecommerce, Commerce, Retail Insights

Aug 27, 2018 By Jessica Bergmann

Holiday Readiness: 3 Tips for Finding the Perfect Pitch for Voice Search and Assist

‘Tis the season for voice-assisted shopping: This year, 50% of consumers will use voice search to research products, while 33% say they plan to use it to shop. Voice will power shopping behaviors this season like never before — and not just through smartphones. Devices like Echo, Google Home, Siri,... Read More

Retail, Commerce, Commerce Cloud, Holiday Readiness, Marketing, Service

Aug 14, 2018 By Heike Young

Shopper-First Retailing: New Research from 6,000 Consumers and 1.4 Billion Ecommerce Visits Reveals What Shoppers Actually Want

Retailers that win in today’s changing retail landscape have put aside what they think they know to listen to what shoppers actually want. Understanding this empowered, connected shopper’s wants and needs should be multifaceted — and that’s why we conducted new, multilayered research to get a true... Read More

Customer Experience, Retail, Retail Insights, Unified Commerce, Marketing

Aug 06, 2018 By Joanna Beerman

Getting Holiday Ready - Prepare Now for Peak Holiday Traffic

The sidewalks of August sizzle with heat. And as a brand or retailer, your team is setting the stage for a holiday season that will sizzle too. From marketing to commerce and service, we’ve gathered insights from our team of experts to help every step of your customer’s holiday shopping... Read More

Holiday Readiness, Retail, Retail Insights

Jul 25, 2018 By Rob Garf

4 Trends Showing How Retailers Rode the Prime Day 2018 Wave

Shoppers across the U.S. are now eagerly awaiting packages purchased on "Prime Day," Amazon's self-made, 36-hour shopping holiday that started at 3:00 PM EST on July 16 and ran straight through the stroke of midnight on July 17. We made a few predictions and now are ready to follow-up... Read More

Retail Insights, Retail, Commerce, Customer Service

Jul 16, 2018 By Blake Miller

How to Build a Browse Abandonment Email Series

How many times per week do you click around a brand’s website and then leave without making a purchase or even putting anything into your cart? How many times do you think, “I’ll come back to this later,” and then forget to return? Marketers call this “browse abandonment,” and it happens quite... Read More

Marketing, Email Marketing, Retail, Marketing Cloud

Jun 19, 2018 By Ronnie Brant

Webinar: Digital Transformation Starts with a Customer-Focused Strategy

Digital Transformation is one of hottest topics in the communications industry today. The industry used to build consumer confidence based on great coverage maps, high speeds, and the latest devices. However, times are rapidly changing and the promise of the best technology alone isn’t enough to... Read More

Sales, Retail, Customer Experience

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Holiday 2018 Predictions: Mobile Will Ring Up Most Purchases for the First Time Ever

The Retail and Consumer Goods Professional’s Guide to Crushing It at Dreamforce

The Cure for Retail Agoraphobia: Why Shoppers Choose Retailers, Brands, and Marketplaces

Holiday Readiness: 3 Tips for Finding the Perfect Pitch for Voice Search and Assist

Shopper-First Retailing: New Research from 6,000 Consumers and 1.4 Billion Ecommerce Visits Reveals What Shoppers Actually Want

Getting Holiday Ready - Prepare Now for Peak Holiday Traffic

4 Trends Showing How Retailers Rode the Prime Day 2018 Wave

How to Build a Browse Abandonment Email Series

Webinar: Digital Transformation Starts with a Customer-Focused Strategy

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First