360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Nov 06, 2018 By Rob Garf

Salesforce Predicts Retail in 2019

Welcome to our fourth annual Salesforce Predicts series, where our global subject matter experts predict where retail and commerce are headed in 2019. Despite some pockets of softness, underlying retail growth is strong. In fact, it’s rocking, having notched total year-over-year growth every... Read More

Commerce, Retail

Nov 01, 2018 By Caila Schwartz

Q3 Shopping Index: Strongest-Ever Shopper Engagement Heading into the Holiday Season

Q3 2018 saw robust digital commerce growth led by solid increases in both shopper spend and traffic. According to Commerce Cloud data compiled in our latest Q3 Shopping Index, retailers enjoyed a powerful year-over-year digital growth rate of 17% thanks to a very healthy increase of 11% in digital... Read More

Commerce, Retail Insights, Retail

Oct 31, 2018 By Jessica Bergmann

Holiday Readiness Series: 3 Ways to Maximize Mobile Performance

Here's how important the month of November is to the holiday season — by Cyber Monday, one-third of all holiday shopping will be complete. That's a huge chunk of a multibillion dollar pie. In addition, more than 60% of traffic during the month of November will come from mobile, which means... Read More

Commerce, Marketing, Holiday Readiness, Ecommerce, Retail, Mobile

Oct 18, 2018 By Kate Milne

Holiday Readiness: Give Your Customers Choices With Click and Collect

“Click and collect,” sometimes referred to as “buy online, pick up in store,” will be a significant factor this holiday. According to an International Council of Shopping Centers survey, 36% of 2016 U.S. holiday shoppers who made purchases used click and collect, a figure that has been steadily... Read More

Commerce, Retail

Oct 16, 2018 By Heike Young

Giving It Meaning: New Data Shows Consumers Seek Relationships, Not Transactions

Today’s shoppers are relationship-driven, favoring brands that bring value and meaning to their lives. Products have become increasingly commoditized as their availability has swelled; shoppers now carry the world’s product catalog with them anywhere they go through the smartphones in their pockets... Read More

Retail, Retail Insights, Commerce, Commerce Cloud, Marketing, B2C Marketing

Oct 04, 2018 By Rob Garf

It’s Critical to Be Wherever Consumers Are — Especially Brick and Mortar

I spent my formative years — both in childhood and the early days of my career — in brick-and-mortar stores. I’m clearly passionate, if not a bit biased, about the role that physical stores play in attracting both customer attention and dollars. With 90% of retail revenue still coming from stores,... Read More

Commerce, Retail, Retail Insights, Ecommerce, Unified Commerce

Oct 02, 2018 By Joanna Beerman

Holiday Readiness Series: Take Your Social Strategy to the Next Level

Although October is all about football season, it’s important to keep your head in the holiday game. There’s no better time than now to get your social strategy ready for the gift-buying rush. After all, we’ve seen an 87% increase in the share of orders placed through social media over the last two... Read More

Retail, Holiday Readiness, Ecommerce, Marketing, Commerce, Service, Commerce Cloud

Sep 17, 2018 By Rick Kenney

Move Over, Fast Fashion: Fresh Retail is Here

About a year ago, I met with a number of retail leaders across the globe, testing a few research hypotheses. I’d slip a few topics into conversation with retail executives to get a sense of their stance on everything from social and mobile to bots and buzzwords (and beyond). On one occasion, I... Read More

Retail, Commerce, Customer Experience, Retail Insights

Sep 15, 2018 By Megan Hostetler

2018 Shopper Insights: How to Meet and Exceed Growing Expectations (Podcast)

If you are a retailer, you are likely struggling to keep up with the ever-growing expectations of your shoppers. Today, 75% of shoppers want personalized offers and 73% will switch brands for a better shopping experience, according to the Connected Shoppers Report. With this in mind, Salesforce... Read More

Retail, Retail Insights, Ecommerce, Commerce, Commerce Cloud

Go to the Resource Center

How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Salesforce Predicts Retail in 2019

Q3 Shopping Index: Strongest-Ever Shopper Engagement Heading into the Holiday Season

Holiday Readiness Series: 3 Ways to Maximize Mobile Performance

Holiday Readiness: Give Your Customers Choices With Click and Collect

Giving It Meaning: New Data Shows Consumers Seek Relationships, Not Transactions

It’s Critical to Be Wherever Consumers Are — Especially Brick and Mortar

Holiday Readiness Series: Take Your Social Strategy to the Next Level

Move Over, Fast Fashion: Fresh Retail is Here

2018 Shopper Insights: How to Meet and Exceed Growing Expectations (Podcast)

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First