360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jul 10, 2013 By Marissa Kraines

16 Dreamforce 2012 Highlights to Pump You Up for 2013

The countdown starts to Dreamforce 2013 and we have announced our first round of keynote speakers, including Marissa Mayer, Sheryl Sandberg, and Deepak Chopra. As we get ready for the most exciting Dreamforce ever, let’s take a look back at the highlights from... Read More

Dreamforce, Events, Featured

Jul 10, 2013 By Trish Forant

10 Social Media Best Practices for Brand Engagement

Salesforce Marketing Cloud engages with their community Social media allows you to directly connect with your customers, prospects, and brand representatives about everything from products to challenges. But do you know how to use engagement to solidify these relationships? Here are 10 best... Read More

Marketing, Social Media

Jul 09, 2013 By Gustavo J. Chavez

Do You Have the Right Sales Personality and Attitude?

In a previous post, 5 Essential Traits of a Sales Champion, we covered some important traits of those salespeople with a success-leading attitude, including: Happily engaging in conversation Lending a helping hand Creatively solving problems Committing to follow through Delivering a rockstar... Read More

Sales, Small Business

Jul 09, 2013 By Benjamin Pruden

JetBlue Achieves Annual ROI of 140% with Salesforce Buddy Media

A new Nucleus Research report shows how JetBlue reduced routine creative services and production fees while improving their marketing productivity and campaign reporting with the use of Saleforce Buddy Media. Let's look at how JetBlue achieved this success and how you can... Read More

Featured, Marketing, News

Jul 09, 2013 By Maura McCormick

Sales Follow Up: How to Leave the Perfect Voicemail

In today's fast-paced world, anyone involved in growing a business will need to use voicemail to reach out to a prospect. Do your voicemails inspire a call back or a quick delete? Master the art of the voicemail such as the ideal length, tone, and format. When used correctly, these small... Read More

Sales

Jul 09, 2013 By Kelly James

5 Must Read Sales Resources from Daniel Pink

Practice your sales pitch with these helpful videos In today’s live Webcast, Daniel Pink, New York Times bestselling author of “To Sell is Human,” shares the latest social science research to reveal why we need a new ABC’s of selling to drive more opportunities, larger deals, shorter... Read More

Sales, Small Business

Jul 09, 2013 By Barry Dalton

Managing vs Exceeding Customer Service Expectations

I had an experience with one of those in-flight Wi-Fi services a couple of weeks ago that got me thinking of the concept of meeting customer expectations versus exceeding them. And, is continually exceeding customer expectations sustainable? I’ve been in the thick of enough Twitter chats, hangouts... Read More

Customer Service

Jul 09, 2013 By Heather-Anne MacLean

3 Tips to Fix Your Failing Mobile Marketing Plan

According to a recent Pew Internet study, 56% of Americans own a smart phone and 34% own a tablet. Looking forward, research from Canalys predicts that tablet sales will increase by 59% this year. So getting your mobile strategy right has never been more important for sales. Ignoring it is... Read More

Marketing, Mobile, Sales

Jul 08, 2013 By Laura Fagan

How Real-Time Made a Real Difference to Comcast’s Bottom Line

Comcast Business’s mobile application, SMB 360, has been a game changer for the company. Released in November 2012, the iPad app is used by the cable giant’s field sales team. In a three-month pilot of SMB 360 alone, Comcast saw sales increase by 10%. SMB 360 allows reps to track and schedule... Read More

Mobile, Platform

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

16 Dreamforce 2012 Highlights to Pump You Up for 2013

10 Social Media Best Practices for Brand Engagement

Do You Have the Right Sales Personality and Attitude?

JetBlue Achieves Annual ROI of 140% with Salesforce Buddy Media

Sales Follow Up: How to Leave the Perfect Voicemail

5 Must Read Sales Resources from Daniel Pink

Managing vs Exceeding Customer Service Expectations

3 Tips to Fix Your Failing Mobile Marketing Plan

How Real-Time Made a Real Difference to Comcast’s Bottom Line

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First