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Laura Fagan
Laura Fagan is a seasoned journalist, broadcaster, writer, and editor, with more than 13 years in the industry. Highlights include five years with "ESPN the Magazine," working for the Detroit Lions as a feature reporter, covering red carpets in New York City, and time as a television weather forecaster and morning show co-anchor. As a San Francisco-based brand journalist for salesforce.com, Laura writes about the many ways social, mobile, and cloud technologies are changing how companies do business and connect to their customers. She continues to be an information hound, as well as a rabid Ohio State and San Francisco Giants fan.
In the last 20 years, more than half of Fortune 500 companies have either disappeared, gone bankrupt, or been acquired due to digital disruption. It’s with this landscape in mind that we recently created a new collection of key themes and trends that most inform the experience customers and...
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Dan Waldschmidt preaches service, not selling.
If you think success in sales comes down to
the product or ideas you offer, you’re wrong.That’s according to Dan Waldschmidt, Managing Partner at Waldschmidt Partners. The speaker
and author says the only thing you are really selling is the...
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Once upon a time, a small business was founded. It grew, was bought by a big name Silicon Valley company and lived happily ever after (so to speak).
Yet, as with any success story, there’s much more to it than the beginning and end. It’s the in-between, including how well a business manages its...
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It almost sounds too good to be true: simple, convenient, and effortless travel on an all-you-can-fly airline. Surf Air has made it a reality.
Founded in 2013, the company provides its members with unlimited private flights, without the hassles of commercial airports. The Southern California-based...
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Seagate Technology has been in the business of data for more than three decades. As a global leader in data storage solutions, the company develops products that enable people and companies to create, share, and preserve memories and information. SVP and CIO Mark Brewer has led Seagate’s IT...
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To say Forever Living Products runs on a global scale is not an overstatement. This health and beauty company is the world’s largest grower and distributor of aloe-based products. It has operations in more than 150 countries with a network of ten million-plus independent business owners.
In...
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The app economy is now. Apps are everywhere and they have the power to change everything. This big shift is revolutionizing how we live and how we work. Consumers and business users alike are demanding more apps and better app experiences.
This app explosion means a new world of responsibility for...
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Salesforce Lightning Experience is really, really ridiculously good looking. Yet, as in life, looks will only get you so far. The serious value in this all new user experience goes much deeper than a facelift. Lightning is an intelligent CRM application with a point of view, not just a database...
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The Warranty Group is a leading provider for warranty management, compliance, insurance, and underwriting, for everything from consumer electronics to automotive. Paul Risk joined the company two and half years ago. As the Chief of Global Applications and Architecture, he was brought on...
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![A Look Into the Future of Customer Experience [ SlideShare ]](http://www.salesforce.com/content/dam/blogs/us/thumbnails/future-of-customer-experience/future-customer-experience.jpg)
