Sep 01, 2015 By Benjamin Pruden

Introducing a New Wave of Customer Service: Service Wave Analytics

In today’s ultra-connected world, consumers expect seamless customer service, and on their terms. For years Salesforce customers have relied on the Service Cloud to help them surpass these expectations and deliver the best possible service experience. Whether it’s from a mobile device or via social... Read More

Analytics, Service, Service Cloud

Aug 20, 2013 By Benjamin Pruden

Cisco Drives Amazing Social Media ROI (And You Can Too)

Last week Salesforce Marketing Cloud announced, in partnership with our amazing customer Cisco Systems, that they are seeing an incredible 281% annual ROI from their use of Salesforce Radian6. How does Cisco see 281% annual ROI? The powerful thing about social media listening with enterprise... Read More

News

Jul 09, 2013 By Benjamin Pruden

JetBlue Achieves Annual ROI of 140% with Salesforce Buddy Media

A new Nucleus Research report shows how JetBlue reduced routine creative services and production fees while improving their marketing productivity and campaign reporting with the use of Saleforce Buddy Media. Let's look at how JetBlue achieved this success and how you can... Read More

Featured, Marketing, News

Sep 17, 2012 By Benjamin Pruden

Evolution of the Salesforce Marketing Cloud

Becoming a socially enabled business is a challenge for every company andsalesforce.com is no exception. When we launch the Marketing Cloud at Dreamforce X (and give away a 2013 Ford Fusion Hybrid to celebrate!) it's worth taking a look back at how the Marketing Cloud came to be. We launched... Read More

Marketing Cloud

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Europe, Middle East, and Africa

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Salesforce.com

Benjamin Pruden

Introducing a New Wave of Customer Service: Service Wave Analytics

Cisco Drives Amazing Social Media ROI (And You Can Too)

JetBlue Achieves Annual ROI of 140% with Salesforce Buddy Media

Evolution of the Salesforce Marketing Cloud

Reopen Safely

A Step-by-Step Guide for Returning To the Office

Research

Digital Transformation in Times of Change

Most Popular Stories

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Send Your Emails at the Right Time: 3 Ways Data Can Increase Your Marketing ROI

Do You Know Your Customer? 5 Questions for Communications Service Providers

Learn With Trailhead

Get Started With Sourcing PPE

Americas

Europe, Middle East, and Africa

Asia Pacific

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

Introducing a New Wave of Customer Service: Service Wave Analytics

Cisco Drives Amazing Social Media ROI (And You Can Too)

JetBlue Achieves Annual ROI of 140% with Salesforce Buddy Media

Evolution of the Salesforce Marketing Cloud

Reopen Safely

A Step-by-Step Guide for Returning To the Office

Related Blog Posts

Research

Digital Transformation in Times of Change

Most Popular Stories

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Send Your Emails at the Right Time: 3 Ways Data Can Increase Your Marketing ROI

Do You Know Your Customer? 5 Questions for Communications Service Providers

Learn With Trailhead

Get Started With Sourcing PPE

Americas

Europe, Middle East, and Africa

Asia Pacific