In today’s ultra-connected world, consumers expect seamless customer service, and on their terms. For years Salesforce customers have relied on the Service Cloud to help them surpass these expectations and deliver the best possible service experience. Whether it’s from a mobile device or via social...
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Last week Salesforce Marketing Cloud announced, in partnership with our amazing customer Cisco Systems, that they are seeing an incredible 281% annual ROI from their use of Salesforce Radian6.
How does Cisco see 281% annual ROI?
The powerful thing about social media listening with enterprise...
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A new Nucleus Research report shows how JetBlue reduced routine creative services and production fees while improving their marketing productivity and campaign reporting with the use of Saleforce Buddy Media.
Let's look at how JetBlue achieved this success and how you can...
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Becoming
a socially enabled business is a challenge for every company andsalesforce.com is no exception. When we launch the Marketing Cloud at
Dreamforce X (and give away a 2013 Ford Fusion Hybrid to celebrate!) it's worth taking a look back at how the Marketing Cloud
came to be.
We
launched...
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