360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Feb 04, 2016 By Kate Mirkin

Why Your Homegrown Service Solution is Making You Lose Customers

It’s no secret that today’s service landscape is changing - with on-demand services that promote instant gratification, delivering an experience that satisfies a customer’s expectations is getting more challenging than ever. For many organizations, their current customer service solution just can’t... Read More

Service Cloud, Service

Feb 04, 2016 By Kim Honjo

New E-book - The Future is Now: How to Jumpstart Your Journey to the Cloud

Let’s play a quick game of “would you rather.” Would you rather: Drive to the bank, find a parking spot, and wait 15 minutes for an available teller to deposit a check OR Deposit a check by taking a picture of it on your smartphone? Would you rather: Call customer service, press a series of... Read More

Cloud, Customer Service, E-Books, Sales, Featured

Feb 04, 2016 By Micheline Nijmeh

5 Ways to Apply Analytics for Better Sales Coaching

Coaching is the #1 sales activity that impacts team performance. Research shows that sales coaching can increase top-line revenue up to 20%. In addition to a proven revenue boost, data also finds that good coaching practices improve both employee engagement and customer retention. On top of lower... Read More

Sales

Feb 04, 2016 By Kare Anderson

Four Skills for Becoming a Valued, Visible Brand Ambassador

As an employee, one of the best ways to grow your personal brand is to strengthen the relationships with your organization’s key stakeholders. Here are four ways: Skill #1: Adopt the Triangle Talk approach To prove you can actually be helpful to a customer or other key stakeholder to the firm – and... Read More

Cloud, Leadership

Feb 04, 2016 By Thomas DePew

Lightning Quick: Getting Your Agents Productive — Fast

“We want to have our agents sell all our products.” We were speaking with the business team at a customer recently, and they were looking to transform their business and have their team sell all their services rather than just a few. Naturally we asked, “How are you going to make sure they become... Read More

Customer Service, Service Cloud, Lightning

Feb 04, 2016 By Heike Young

New Research Reveals How People Will Spend Time Multi-Screening During Super Bowl 50

For marketers, the best part of the Super Bowl isn’t just watching the commercials — it’s watching how consumers interact with the commercials … and the game. Since Super Bowl XLIX, we’ve seen smartphones continue to supplant computers, the continued rise of the second screen, and Snapchat’s... Read More

Marketing Cloud, Marketing, Social Media, Social, Mobile

Feb 04, 2016 By Marta Lawrence

Disrupt Your Valentine’s Day with These Innovative Brands

Everything is changing in our on-demand economy, including Valentine’s Day. Adore Me, Open Table, Kroger, Uber and Blue Nile are a few brands that are adapting to meet the demands of their moder customers. See how they’ll help make this Valentine’s Day one to remember.... Read More

Marketing, Marketing Cloud

Feb 03, 2016 By Dan Darcy

Adventures in Innovating a World-Class Employee Enablement Program

Salesforce was born out of thinking differently. It’s a big part of what makes us successful and has evolved into a building block of our company culture. Call it what you want: disruption, innovation, revolution. For us it’s all about challenging the status quo to help our customers do business... Read More

Learning, Cloud

Feb 03, 2016 By Mark Scrivner

Why Your Sales Team Needs to Sit Next to Marketing

Effective sales and marketing teams are independently necessary to the economic engine of an organization. Your sales team represents the company’s front-facing force, presenting to large groups, attending conferences, and getting face time with the person who employs everyone at the company: the... Read More

Marketing, Sales, Collaboration

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Why Your Homegrown Service Solution is Making You Lose Customers

New E-book - The Future is Now: How to Jumpstart Your Journey to the Cloud

5 Ways to Apply Analytics for Better Sales Coaching

Four Skills for Becoming a Valued, Visible Brand Ambassador

Lightning Quick: Getting Your Agents Productive — Fast

New Research Reveals How People Will Spend Time Multi-Screening During Super Bowl 50

Disrupt Your Valentine’s Day with These Innovative Brands

Adventures in Innovating a World-Class Employee Enablement Program

Why Your Sales Team Needs to Sit Next to Marketing

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First