The innate human quest for meaning is so strong that, even in the direst circumstances, people seek purpose in life, famous psychiatrist Viktor Frankl discovered. Popular Wharton professor, Adam Grant notes that, “For decades, Americans have ranked purpose as their top priority – above promotions,...
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Joe Lee was sitting at a table, rapidly counting rain jackets in a small room somewhere above the sumptuous lobby of the Jamaican hotel where I was to speak at a global corporate conference the next morning. I did not know who he was then, although he looked familiar. I was just told that the man...
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As an employee, one of the best ways to grow your personal brand is to strengthen the relationships with your organization’s key stakeholders. Here are four ways:
Skill #1: Adopt the Triangle Talk approach
To prove you can actually be helpful to a customer or other key stakeholder to the firm – and...
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Even though it’s been over a decade ago, I vividly recall my shock when sitting in a committee meeting for a non-profit. The chair asked us each to report back on the task we agreed to do. The second told us that she hadn’t started on her assignment because it had been a very busy month at work....
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Gone are the days when customer service was a boring chore, a necessary evil, an unglamorous afterthought. Today’s customer service has the potential to be nothing short of thrilling. By forging smart partnerships companies of all sizes can create unexpected benefits and transform customer service...
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As customers seeking help, we know we want fast, responsive service. That’s obvious. We are less aware of how the tone and language of the real person or automated voice responses affect us. Yet with apt use of big data analytics, companies can customize customer service to answer specific...
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Ready to adopt these powerfully simple social media-supported
methods to attract more customers and media coverage while spending less? Take a look at these five solutions below and notice how each method can build on the success of the previous
one.
1. Be the Most
Highly-Recommended Business in...
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