360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jan 08, 2020 By Salman Malik

How Great Order Management Is Driving the Next Generation of Omni-Channel Retail

There’s some debate on when the concept of omni-channel retail became a “thing.” Was it 2007, the year the iPhone debuted, or as early as 2003 when some major retailers embarked on the earliest paths to customer-centricity? Regardless, omni-channel retail is no longer what it was back then — the... Read More

Commerce, Commerce Cloud, Customer Experience, Digital Transformation, Retail

Jan 07, 2020 By Simon Mulcahy

Customer 360 Transformation: The Importance of Changing Mindsets in Your Organization

What do you need to win in business? A simple question that for decades had clear answers: Size, incumbency, and great products. Leaders thought “Build it and they will come,” and so it has been that the product has always been at the center of a business. Until today. Any digital native starting... Read More

CEO, Customer Experience, 360 Perspectives

Jan 07, 2020 By Jessica Bergmann

Introducing 360 Perspectives, a Series on How to Connect Silos and Put the Customer at the Center of Your Business

There’s a transformation underway impacting every company in every industry. This transformation is creating new leaders, business models, and growth curves, and it’s all about knowing and serving your customer. Knowing and serving your customer. Sounds easy and obvious, right? Well, any... Read More

Salesforce Ohana, Digital Transformation, Customer Experience, 360 Perspectives

Digital transformation for field service

Jan 07, 2020 By Gary Brandeleer

Why Field Service Must Invest in Digital Transformation

We’re at a defining moment for field service management — invest in digital transformation or risk getting left behind. Sketching calendars on whiteboards, managing schedules on spreadsheets, and sending mobile workers into the field with clipboards and mounds of paper forms means we’re not giving... Read More

Customer Experience, Customer Service, Digital Transformation, Mobile, Service Cloud

Jan 06, 2020 By Karen Mangia

How to Differentiate Customer Success From Customer Support

What’s the best customer support experience you’ve ever had? Whether your interaction took place on the phone, via email, in person, or using social media, you’re likely to recall the experience as easy, fast, responsive, personalized, empathetic, or even effortless. Ultimately, the best support... Read More

Salesforce Ohana, Customer Success, Customer Experience

Jan 05, 2020 By Erik Wagner

5 Insights Into What Patients Really Want From Providers

Patients want providers to deliver a great experience, and they don’t hesitate to walk away from those who don’t measure up. That’s according to our global survey of nearly 6,000 healthcare consumers: 82% said they would switch providers as a result of a bad experience. The survey uncovers insights... Read More

CEO, Health Cloud, Healthcare & Life Sciences, Industry Report, Health Insurance Carriers, Health Plans, Providers

Jan 04, 2020 By Anmol Tiwari

How to Move to a Subscription Revenue Model

The subscription economy is growing. By 2020, all new software companies will offer subscription-based business models — so will 80% of legacy software vendors. They're responding to a huge trend. Over the past five years, the subscription ecommerce market has grown by more than 100% every year.... Read More

CEO, Sales Cloud, Quote-to-Cash

Jan 03, 2020 By Noelle Bloomfield

Spring Has Sprung! Preview the Spring '20 Release Today

Ready for spring? So are we! Preview the newest products and features coming in the Spring '20 Release today! The Spring ’20 Release will be globally available on February 17, 2020. With today’s preview, you can get a hands-on look at the latest features. See how to gain new insights on your... Read More

IT, Innovation, Seasonal Release

Customers shape Salesforce products on IdeaExchange

Jan 03, 2020 By Scott Allan

How Customers Shape Salesforce Products on the IdeaExchange

Growing up, I spent many afternoons in my grandma's living room, as she lived across from my school. Grandma was very involved in her community and would often have friends over for what she called "drink alongs." They discussed and debated a variety of topics, usually about how to... Read More

Customer Success, Salesforce Ohana, Customer Experience, Customer Engagement

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

How Great Order Management Is Driving the Next Generation of Omni-Channel Retail

Customer 360 Transformation: The Importance of Changing Mindsets in Your Organization

Introducing 360 Perspectives, a Series on How to Connect Silos and Put the Customer at the Center of Your Business

Why Field Service Must Invest in Digital Transformation

How to Differentiate Customer Success From Customer Support

5 Insights Into What Patients Really Want From Providers

How to Move to a Subscription Revenue Model

Spring Has Sprung! Preview the Spring '20 Release Today

How Customers Shape Salesforce Products on the IdeaExchange

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First