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Erik Wagner
Senior Director of Global Provider Strategy, Healthcare and Life Sciences at Salesforce
Erik leads global provider strategy for Salesforce Healthcare and Life Sciences. With over 27 years of healthcare IT experience in the inpatient, outpatient, and vendor sides of healthcare, he brings a unique perspective to the complex issues facing healthcare organizations. Connect with him on LinkedIn.
Digital innovations can help providers reconnect with patients to offer their full complement of health services again. Here’s how providers can accelerate elective procedures. ...
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Let’s go back to 1999 when the music industry fought the Napster file-sharing platform tooth and nail. Napster essentially said, “You can download music, here’s the technology.” The industry did not embrace it, and it collapsed on itself. Now the industry has embraced digital distribution in the...
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When a patient is hurt or sick, they simply want to get better. But there are many steps in between — make an appointment, fill out forms, see a doctor, get a prescription or referral — that the path to wellbeing often becomes burdensome. To add insult to injury (no pun intended), there’s always...
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Patients want providers to deliver a great experience, and they don’t hesitate to walk away from those who don’t measure up. That’s according to our global survey of nearly 6,000 healthcare consumers: 82% said they would switch providers as a result of a bad experience.
The survey uncovers insights...
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Recently, my team and I (along with 14,000+ other attendees) spent three days in Kansas City, Missouri, at the Cerner Health Conference (CHC), where “NOW/NEXT” was the theme. Much of the space in the solutions gallery was dedicated to consumerism, patient access, population health, and emerging...
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