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Salman Malik
SVP & GM, Order Management at Salesforce
Salman is an experienced technology executive who helps companies grow fast. He helps retailers and brands deliver great after-the-buy experiences that build loyalty and take advantage of their entire network of stores and distribution. Connect with him on LinkedIn.
There’s some debate on when the concept of omni-channel retail became a “thing.” Was it 2007, the year the iPhone debuted, or as early as 2003 when some major retailers embarked on the earliest paths to customer-centricity? Regardless, omni-channel retail is no longer what it was back then — the...
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