360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jun 26, 2017 By Evan Mager

The New Leadership Skills: How to Get Fast with Extreme Collaboration

In the summer and fall of 2016, Salesforce interviewed dozens of business leaders from around the world to discover the most pressing topics being discussed in the C-suite across industries. In a series of posts, of which this is the second, we will share those findings and explore what they mean.... Read More

Customer Success, Leadership

Jun 26, 2017 By Molly Hoffmeister

How to Pitch a Product in Front of 7,000 People

Imagine the eyes of 7,000 people on you as four celebrity judges prepare their toughest questions to challenge your vision for the future of your company. For those with a fear of public speaking, it may sound like a nightmare, but for passionate entrepreneurs looking to get the word out about... Read More

Events, Small Business

Jun 26, 2017 By Patriz Regalado

Salesforce Rated Overall Leader in Consumer Identity and Access Management (CIAM) by KuppingerCole

“We just got our employee identity and access management (IAM) running smoothly," you say. Now you may be wondering, “should I be focusing on customer identity?” If you want to engage with your customers over digital channels, then yes, you do have to focus on customer identity. Fortunately, the... Read More

IT, App Cloud

Jun 26, 2017 By Charles Daly

8 Creative Ways to Use Instagram’s New Multiple-Image Posting Feature

We’re just seeing the beginning of what can be done with the multi-post carousel. Here are few ideas to help you get creative with your posts.... Read More

Marketing, Social Media

Jun 26, 2017 By Audra Zechman

The June 2017 Release is now live in the Marketing Cloud

Earning customer trust is at the core of everything we do at Marketing Cloud and it continues to be a special focus for us. Marketing Cloud continues to strive for ongoing stability and reliability of our services with every release, and this release is no different. We have delivered.The June 2017... Read More

Marketing, Digital Marketing, Marketing Cloud

Jun 26, 2017 By Meghann York

5 Ways to Use Micro-Moments to Create Amazing Retail Customer Journeys

Imagine you're comparing two similar products - let's say they're travel coffee mugs or different kinds of face wash - side by side in a store. Which do you buy? How do you decide? More and more, customers are turning to their mobile devices - in store aisles, at home before a shopping trip, or... Read More

Marketing, Customer Journeys, B2C Marketing

Jun 23, 2017 By Luke Ball

Announcing Social Studio and YouTube Measurement Program Launch

With YouTube viewers worldwide now watching over a billion hours of video content every day, marketers are more focused than ever on making sure their digital video strategy is on point. This means not just publishing content, but also engaging with viewers and learning from feedback and analytics... Read More

Social Media, Marketing Cloud, Marketing, Partners

Jun 23, 2017 By Monika Götzmann

Sales Development: How to Find the Right Approach For Your Business

In recent years, many sales organizations have found success by switching to a model where sales staff are divided into different teams carrying out specific roles. Yet, where this occurs, a huge focus is often placed on the salespeople who close deals, leaving those who specialize in the front end... Read More

Sales

Jun 23, 2017 By Jennifer Hersom

How AAA Carolinas Revved Member Happiness with Connected Sales and Service

We’ve all been there — just one stop at the grocery store after work to pick up something for dinner, then, when you turn the key to start the car, and: “click.” Time for a savior. AAA Carolinas has been dedicated to saving motorists for decades, which is great for its members. But roadside... Read More

Customer Service, Service Cloud

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

The New Leadership Skills: How to Get Fast with Extreme Collaboration

How to Pitch a Product in Front of 7,000 People

Salesforce Rated Overall Leader in Consumer Identity and Access Management (CIAM) by KuppingerCole

8 Creative Ways to Use Instagram’s New Multiple-Image Posting Feature

The June 2017 Release is now live in the Marketing Cloud

5 Ways to Use Micro-Moments to Create Amazing Retail Customer Journeys

Announcing Social Studio and YouTube Measurement Program Launch

Sales Development: How to Find the Right Approach For Your Business

How AAA Carolinas Revved Member Happiness with Connected Sales and Service

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First