360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jun 28, 2017 By Daniel Marlow

Shooting for Viral: How to Create a Video Experience That Reaches Millions

No matter how big or small your company may be, a viral video can be an incredible contributor to your success. Take the “Worlds Apart” ad that Heineken posted on YouTube recently, for example. In it, three virtual strangers meet, form connections, and then reconcile political differences over a... Read More

Marketing, Content Marketing, Video Strategy

Jun 28, 2017 By John Wookey

Meet Salesforce DX, the Modern Way to Build on the Salesforce Platform - Now in Open Beta

Over the last two years, we've spent a lot of time talking with developers and business leaders about their Salesforce app dev requirements. The verdict was in. As the pace of business has accelerated, so too has pressure on IT organizations and developers to keep up. A new set of key requirements... Read More

Platform, IT

Jun 28, 2017 By Richard Socher

Introducing New Einstein Platform Services for Building AI-Powered CRM Apps

Today’s business users demand the same intelligent and predictive app experiences they are accustomed to in their personal lives. This has been part of the impetus for Salesforce Einstein, which brings advanced AI capabilities directly into the Salesforce Platform. Einstein not only makes many of... Read More

Platform, Einstein, Artificial Intelligence

Jun 27, 2017 By Charles Daly

8 Ways Retailers Can Use Instagram’s New Multiple Image Posting Feature

Instagram’s multiple-image posting feature called “carousel” lets you post up to 10 photos in a slideshow or an album. This is an exciting tool for brands and businesses, designed to maximize engagement, refine storytelling, and even optimize ad placement. Here are a few ideas to help brands get creative with their posts.... Read More

Commerce, Shopper Experience, Social Media Marketing, Retail Insights

Jun 27, 2017 By Marissa Kraines

Get on the Road to Dreamforce '17

We are coming up on our 15th annual Dreamforce–the world's largest software conference and learning event of the year. At Dreamforce, we gather our entire trusted Ohana (that's Hawaiian for “family,”)–our customers, partners, employees, and more–for a fun family reunion. Our Ohana relish the... Read More

Dreamforce, Events

Jun 27, 2017 By Kimberly Seabrook

4 Ways Great Sales Leaders Make Everyone Smarter

As a VP of Sales here at Salesforce, I've always wanted my legacy to be that my teams believe that they did the best work of their careers when they worked for me. I want to be the leader who inspires people to grow and to challenge themselves and others. I want to be the one to propel them to... Read More

Careers, Sales, Leadership

Jun 27, 2017 By Amanda Nelson

Learn from These 11 Customer Service Blunders

“Companies that are not committed to customer service don't have a future,” states Robert Spector, customer care expert and author of The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Culture. This harsh reality still holds many organizations back from focusing on... Read More

Customer Service, Service Cloud, Leading Edge

Jun 27, 2017 By Stephanie Duncan

4 Key Areas to Improve Your Customer's Experience

From the first click on your website to the delivery of the product, business owners own the customer experience. Customer experience isn’t solely limited to when customers interact with your team; it encompasses the entire experience a customer has when interacting with your business. With more... Read More

Cloud, Customer Service, Marketing

Jun 27, 2017 By Jim Sinai

[Infographic] Customer-Facing AI Use Cases Abound across Sales, Service, and Marketing

There’s no question that a smarter era powered by artificial intelligence (AI) is here. It seems everywhere you look, AI is in the spotlight. But there’s a general misconception that AI is limited to back office and other technical applications. While well-established and extremely valuable, back... Read More

Sales, Marketing, Research, Service, Artificial Intelligence

Go to the Resource Center

How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Shooting for Viral: How to Create a Video Experience That Reaches Millions

Meet Salesforce DX, the Modern Way to Build on the Salesforce Platform - Now in Open Beta

Introducing New Einstein Platform Services for Building AI-Powered CRM Apps

8 Ways Retailers Can Use Instagram’s New Multiple Image Posting Feature

Get on the Road to Dreamforce '17

4 Ways Great Sales Leaders Make Everyone Smarter

Learn from These 11 Customer Service Blunders

4 Key Areas to Improve Your Customer's Experience

[Infographic] Customer-Facing AI Use Cases Abound across Sales, Service, and Marketing

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First