360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jun 21, 2017 By Steven Rosen

Conducting an Effective Mid-Year Review: What Do Awesome Sales Managers Do?

Many sales managers will be sitting down with their sales people over the next month or so to review progress on objectives, business plans, and development plans. Sales managers spend a considerable amount of time preparing for a mid-year performance review. Sales managers may spend a day per... Read More

Leadership, Sales

Jun 21, 2017 By Jeffrey Hayzlett

What's Your 118? - How to Perfect Your Elevator Pitch

We’ve all attended numerous networking events, conferences and even social events where we look to make connections that can help us further expand our business goals and bottom lines. Pleasantries and business cards are exchanged and then comes the usual, ‘what do you do?’ Such a simple question,... Read More

Cloud, Careers, Sales, Small Business

Jun 20, 2017 By Ruthie Miller

Do Your Customers Love You? A Guide to Customer Loyalty

The term customer loyalty is a bit of a chicken-or-the-egg situation: Is it a customer remaining loyal to the company — or the company remaining loyal to its customers? Hmmm. While that’s a bit of a conundrum, one thing is clear: In a world where your competitors are only a click away, customer... Read More

Small Business

Jun 20, 2017 By Elle Cardenas

Why Pride is for Everyone (Yes, Including You!)

You may have seen the rainbow flags flying, or watched the confetti-fueled parades flowing through the streets, and you know what that means – June is Pride Month. And not just for those of us who identify as LGBTQ+. Pride Month is a time to celebrate the idea that #LoveWins. It’s an opportunity... Read More

Cloud

Jun 20, 2017 By Eric Gasparotto

Language Will Not Be a Barrier: 17 Certifications and Still Climbing!

As a young graduate in 2002, it never even crossed my mind that I would one day become a Salesforce instructor with aspirations of becoming a Certified Technical Architect (CTA)! At the time, I didn't even know about Salesforce, and cloud computing was still a recent and little-known term. I... Read More

Careers, Learning

Jun 20, 2017 By Kim Honjo

Smart Social Media Marketing Tips From Top Influencers

Did you know that social media captures a third of the time spent online? And contrary to what you might think, Generation X (ages 35 to 49) members spend about 32 hours a week consuming all media, while millennials (ages 18 and 34) spend about 27 hours. Those are huge chunks of time, so marketers... Read More

Content Marketing, Marketing, Social Media

Jun 19, 2017 By Sharadhi Gadagkar

300+ Product Innovations and 100K IdeaExchange Points Delivered in Summer ‘17 Release

At Salesforce, we pride ourselves on delivering amazing product innovation with 3 major releases per year. Each release is packed with new features and functionality across our portfolio of products, and our Summer ‘17 release is no different! We’re excited to announce that the Summer '17 release... Read More

Seasonal Release

Why Bots are a Service Agent’s Best Friend

Jun 19, 2017 By Keith Pearce

Why Customer Service Bots are a Service Agent’s Best Friend

We’ve all heard it, Artificial Intelligence is fueling the next great business revolution. Computers are driving cars. Bots are manufacturing pretty much everything. And Siri and Alexa have even become our personal assistants. Now, bots and automated customer service are all the buzz for contact... Read More

Customer Service, Service Cloud, Artificial Intelligence

Jun 19, 2017 By Marissa Kraines

Get Ready for the Learning Event of the Year: Dreamforce '17

Dreamforce is your all-access pass to unparalleled knowledge, happier customers, the latest innovations, off-the-charts inspiration, and a stronger connection with your fellow Trailblazers. Four days of transforming your career, connecting with others, making the world more equal, and of course,... Read More

Dreamforce, Events

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Conducting an Effective Mid-Year Review: What Do Awesome Sales Managers Do?

What's Your 118? - How to Perfect Your Elevator Pitch

Do Your Customers Love You? A Guide to Customer Loyalty

Why Pride is for Everyone (Yes, Including You!)

Language Will Not Be a Barrier: 17 Certifications and Still Climbing!

Smart Social Media Marketing Tips From Top Influencers

300+ Product Innovations and 100K IdeaExchange Points Delivered in Summer ‘17 Release

Why Customer Service Bots are a Service Agent’s Best Friend

Get Ready for the Learning Event of the Year: Dreamforce '17

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First