The Service Cloud team is excited to announce that Salesforce has been recognized as an August 2019 Gartner Peer Insights Customers’ Choice for CRM Customer Engagement Center.

According to Gartner, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals.” To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate.

Our team at Service Cloud takes great pride in this distinction, as customer feedback continues to shape our products and services. 

Here are some excerpts from customers that contributed to the distinction:

Read more reviews for Service Cloud click here

Separately, Service Cloud is also proud to be named a Leader in the Gartner Magic Quadrant for the CRM Customer Engagement Center — for 11 consecutive years1. Salesforce was also #1 in Customer Service & Support industry based on market share worldwide in 2018 according to the latest Gartner market share report2.

Everyone at Service Cloud is deeply proud to be given the distinction as an August 2019 Gartner Peer Insights Customers’ Choice for CRM Customer Engagement Center.

To learn more about this distinction, or to read the reviews written about our products by the IT professionals who use them, please visit the Customers’ Choice landing page on Gartner Peer Insights.

To all of our customers who submitted reviews, thank you! These reviews mold our products and our customer journey, and we look forward to building on the experience that earned us this distinction!

If you have a Service Cloud story to share, we encourage you to join the Gartner Peer Insights crowd and weigh in


1Source: Gartner, "Magic Quadrant for the CRM Customer Engagement Center," Brian Manusama, Nadine LeBlanc, et al., 11 June 2019. From 2009-2012, was positioned in the Magic Quadrant for CRM Customer Service Contact Centers and from 2013-2014 Salesforce was included in the Magic Quadrant for the CRM Customer Engagement Center as

2Source: Gartner, Market Share: All Software Markets, Worldwide, 2018, Terilyn Palanca, Hai Swinehart, et al., 04.07.19.

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The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

Salesforce Empowers Companies to Transform Customer Service

Service Cloud, the world’s #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to deliver world-class customer service. Across every channel — whether it’s messaging, communities, chat, phone, in-person, or IoT signals — Service Cloud is enabling Trailblazers to put the customer at the heart of every service moment and deliver personalized, consistent, transformative experiences.