360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Dec 12, 2019 By Amanda West

3 Ways to Elevate Customer Experience With Field Service Management

Customers expect more, challenging companies to move from reactive customer service to elevating the entire customer experience. And with in-person service now seen as a competitive differentiator, companies who provide field service are seizing the opportunity to elevate their business and... Read More

Customer Service, Service Cloud, Artificial Intelligence, Customer Experience, Digital Transformation, Omni-channel

Dec 10, 2019 By Mark Abramowitz

4 Ways Service Organizations Can Become Human-Centric

At the Service Cloud Keynote during Dreamforce 2019, we welcomed a new age for service driven by the disparity between what customers want and the reality for most service organizations today. On one hand, according to the NewVoiceMedia, 86% of customers say a positive connection drives their... Read More

Customer Service, Customer Experience, Dreamforce, Digital Transformation, Innovation, Personalization, Service Cloud

Dec 10, 2019 By Luke Ball

How to Wow Your Customers With World Class Order Management

I have a commerce confession. As a shopper, I hate doing returns. Hate, hate, hate them. It gives me anxiety, and I avoid it; I procrastinate doing them. I’d almost rather eat the cost of the item than deal with the return. Case in point: a recent experience I had (the brand involved shall remain... Read More

Commerce, Customer Experience, Retail

Dec 06, 2019 By Stephanie Lottridge

Dreamforce ‘19 Insights: Put Your Customer at the Center of Everything You Do

Today’s customer expects consistent, personalized experiences regardless of how they interact with you. As physical and digital worlds continue to blur, brands need to deliver more connected experiences that drive loyalty. Musical instruments company Fender, for example, created a... Read More

Customer Experience, Customer Engagement, Dreamforce, Customer Service

Dec 05, 2019 By Suha Saya

3 Reasons Why Customer 360 Is a Game-Changer for Small Businesses

Did you know nearly three-quarters of consumers expect companies to understand their needs and expectations? The fact is, only 47% of customers say companies live up to those expectations. As a small business leader with limited budgets and resources, you may feel pressure to keep up. Wondering... Read More

Customer Experience, Startups, Small Business

Nov 27, 2019 By Kim Honjo

The Dreamforce ‘19 Ultimate Content Guide

Dreamforce ‘19 gave us a lot to think about. From building a single source of truth with Customer 360, to fostering conversations about Sustainable Development Goals (SDGs), to chatting with Einstein — it was a whirlwind four days. But at the center of it all were Trailblazers. We celebrated and... Read More

Salesforce Ohana, Digital Transformation, Customer Experience, Artificial Intelligence, Dreamforce, Events

Nov 18, 2019 By Justin Maguire

Relationships Should Be at the Core of Design

When I first came to Salesforce four years ago, a lot of things made me very excited about the possibilities for design and design thinking. Earlier this year, I was challenged to create a more design-led culture and realize some of those possibilities. To begin on this path, I wanted to answer... Read More

Salesforce Ohana, Customer Experience, Digital Transformation, Innovation, Dreamforce

Nov 05, 2019 By Ashwini Zenooz

New Research: Healthcare Consumer Trends

For decades, healthcare consumers have struggled to understand and navigate a complex, heavily-siloed ecosystem of providers, insurers, pharmaceutical companies, and medical device companies. But as digitalization and connected experiences become the norm across industries, healthcare and life... Read More

CEO, Health Cloud, Healthcare & Life Sciences, Customer Experience, Industry Report, Research, Health Insurance Carriers, Health Plans, Medical Devices and Diagnostics, Pharmaceuticals , Providers

Oct 21, 2019 By Tammy Chan

Start Your Dreamforce ‘19 Journey at the Customer 360 Experience

Dreamforce ‘19 will be bigger and better than ever, but with 2,700+ sessions and workshops, 50+ visionary keynotes, four days of jam-packed inspiration and innovation, and shiny objects galore, where should you start your journey? As you plan your week of learning and fun, make sure the Customer... Read More

CEO, CRM, Customer Experience, Customer Success, Dreamforce

Go to the Resource Center

How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

3 Ways to Elevate Customer Experience With Field Service Management

4 Ways Service Organizations Can Become Human-Centric

How to Wow Your Customers With World Class Order Management

Dreamforce ‘19 Insights: Put Your Customer at the Center of Everything You Do

3 Reasons Why Customer 360 Is a Game-Changer for Small Businesses

The Dreamforce ‘19 Ultimate Content Guide

Relationships Should Be at the Core of Design

New Research: Healthcare Consumer Trends

Start Your Dreamforce ‘19 Journey at the Customer 360 Experience

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First