360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Feb 12, 2016 By Jason Perocho

How a Community Turns Your Best Customers into Your Best Service Agents

What does it mean to deliver an exceptional customer experience? That question is extremely nuanced, which is why this is part one of a four-part blog series dedicated to best practices for enhancing your customer relationships. It’s important for companies to realize that every customer... Read More

Community Cloud, Community, Customer Service

Dec 30, 2015 By Emily Stanford

The 3 Things You Need to Create an Awesome Community — Fast

In this hyperconnected world, every company strives to deliver a customer experience that meets the rising expectations of consumers. One of the fastest growing spaces is communities: closely connecting your business to your customers, partners, and employees is now a key business advantage. But... Read More

Community, Community Cloud, Cloud, Featured, Customer Service, Lightning

Dec 09, 2015 By Emily Stanford

How You Can Build a Self-Service Community in No Time

Your customers are moving fast and expect a litany of choices for how they can answer questions and receive information about your product or service. Businesses are increasingly turning to communities to engage with their customers and create a rich, personalized service experience. You no longer... Read More

Community Cloud, Community, Customer Service, Service

Dec 08, 2015 By Emily Stanford

How Salesforce Uses Communities to Engage and Empower Our Partners

In order to be successful in today’s ecosystem, businesses must engage a broad ecosystem of customers, partners, and employees, plus so much more. But today’s partner-facing technology falls short: Websites are not branded or interactive Portals are not mobile or personalized Social media... Read More

Community, Community Cloud, Partners, Cloud

Nov 10, 2015 By Laura Fagan

IT Visionaries: How One Global Brand Connects In Real-Time With Salesforce

To say Forever Living Products runs on a global scale is not an overstatement. This health and beauty company is the world’s largest grower and distributor of aloe-based products. It has operations in more than 150 countries with a network of ten million-plus independent business owners. In... Read More

App Cloud, Community, Innovation, IT, Platform

Nov 02, 2015 By Nisha Pattan

3 Steps to Creating Value Through Collaboration

“Talent wins games, but teamwork and intelligence win championships,” -Michael Jordan The most successful companies recognize and acknowledge that business is a team sport. In order to win championships and stay ahead of the competition, you need to build meaningful and long lasting connections... Read More

Cloud, Community, Community Cloud

Oct 29, 2015 By Michael Stone

Community Cloud Named a Leader in 2015 Gartner Magic Quadrant for Social Software in the Workplace

Community Cloud is proud to have earned major recognition from Gartner — one of the most respected voices in the industry — naming us a leader in its 2015 Magic Quadrant for Social Software in the Workplace. Gartner analysts carefully evaluated providers in this market, and recognized them based on... Read More

Community, Community Cloud, Social, Social Media, Chatter

Oct 13, 2015 By Susan Mercy

Driving Financial Success on Main Street: How ForwardLine Tripled Loan Applications with Community Cloud [WEBINAR]

In 2003, a group of financial professionals had a revolutionary idea: Provide Main Street business owners with an alternate financing solution to big banks. Now ForwardLine Financial is a nationwide supplier of financing, using technology and nontraditional credit algorithms for the 98% of U.S.... Read More

Community Cloud, Community, Cloud

Oct 08, 2015 By Susan Mercy

Community Cloud Named a Leader in 2015 Gartner Magic Quadrant for Horizontal Portals

Community Cloud has earned major recognition from one of the most respected voices in the industry — with Gartner naming us a leader in its 2015 Magic Quadrant for Horizontal Portals. If you’re not familiar with the report, Gartner analysts carefully evaluate providers in the rapidly expanding... Read More

Community, Community Cloud, Cloud

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

How a Community Turns Your Best Customers into Your Best Service Agents

The 3 Things You Need to Create an Awesome Community — Fast

How You Can Build a Self-Service Community in No Time

How Salesforce Uses Communities to Engage and Empower Our Partners

IT Visionaries: How One Global Brand Connects In Real-Time With Salesforce

3 Steps to Creating Value Through Collaboration

Community Cloud Named a Leader in 2015 Gartner Magic Quadrant for Social Software in the Workplace

Driving Financial Success on Main Street: How ForwardLine Tripled Loan Applications with Community Cloud [WEBINAR]

Community Cloud Named a Leader in 2015 Gartner Magic Quadrant for Horizontal Portals

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How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First