Apr 17, 2017 By Susan Mercy

Predicting Your Customers’ Needs: Welcome to the Age of Intelligent Field Service.

It’s no surprise that we’re living in a connected world. Customers are connected to everyone and everything by their mobile devices, apps, and connected products. In fact, by 2020, there will be 50 billion internet-connected devices on the planet — a 100% increase over 2015 (Cisco). Now customers... Read More

Service, Service Cloud

Oct 13, 2015 By Susan Mercy

Driving Financial Success on Main Street: How ForwardLine Tripled Loan Applications with Community Cloud [WEBINAR]

In 2003, a group of financial professionals had a revolutionary idea: Provide Main Street business owners with an alternate financing solution to big banks. Now ForwardLine Financial is a nationwide supplier of financing, using technology and nontraditional credit algorithms for the 98% of U.S.... Read More

Community Cloud, Community, Cloud

Oct 08, 2015 By Susan Mercy

Community Cloud Named a Leader in 2015 Gartner Magic Quadrant for Horizontal Portals

Community Cloud has earned major recognition from one of the most respected voices in the industry — with Gartner naming us a leader in its 2015 Magic Quadrant for Horizontal Portals. If you’re not familiar with the report, Gartner analysts carefully evaluate providers in the rapidly expanding... Read More

Community, Community Cloud, Cloud