360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Sep 01, 2015 By Emily Stanford

3 Reasons Why a Customer Community is a Win-Win

Your customers are expecting more from the service that your business provides — they want to be able to help themselves — and each other—with a next-generation, low effort self-service experience. More than ever before your customers are searching online to answer their question or inquiry before... Read More

Community, Community Cloud, Customer Service, Featured, Service

Aug 06, 2015 By Bojan Kalajdzic

Creating a Personalized Community Experience

In today’s information age, we’re all becoming savvy users who expect personalized information that’s tailored to our unique needs. Whether you’re building an eCommerce application, an employee community (intranet), a customer community or even a service console, your end users expect similar... Read More

Community, Collaboration, Community Cloud, Cloud

May 27, 2015 By Tom Martin

Creating Campfire Communities With Social Media

When companies first entered social media they did so largely because they saw it as a "free advertising" medium. It was unfortunate because the real power of the social media opportunity is engage with your audience in a free flowing, two-way dialogue that produces rich insights and... Read More

Community, Social Media, Social, Marketing

Apr 21, 2015 By Emily Stanford

Customer Community 101: 3 Ways to Transform Your Customer Relationships — A New Salesforce E-Book

Your customers are expecting personalized, 1:1 experiences with your business without having to pick up the phone. Engaging your customers on other channels, like social media and within a community is of growing importance, but lean support staffs make it difficult to deliver this kind of... Read More

Community, Community Cloud, Featured, Service

Apr 09, 2015 By Tamar Frumkin

5 Ways Millennials are Re-defining the Customer Experience

Everyone seems to be abuzz about millennials: how they are vastly different from the preceding generations, their sometimes outlandish requests, and how to please (and/or appease) them. For those who’ve yet to hear the term, millennials are defined as those born between 1980 and 2000. They... Read More

Community, Featured, Customer Service

Mar 26, 2015 By Emily Stanford

"Partner Community 101: 5 Big Benefits for Your Channel Partnership" — A New Salesforce E-Book

The advantages of a channel partnership are plentiful: shared pipeline and leads, new geographical markets, and increased value proposition. But when it comes to managing these partner relationships, fragmented systems can make collaboration and innovation difficult and conflicts arise. A partner... Read More

Community, Community Cloud, Featured, Sales

Mar 20, 2015 By Jessica Kremer

Celebrate the First Day of Spring — With the Spring '15 Release!

Spring ’15 is now available! With over 250 new and improved features, you can now connect with your customers anywhere, with the Customer Success Platform. Also, we are excited to announce that the Spring ’15 release has set a record for delivering features inspired by our customers and the... Read More

Analytics, Seasonal Release, Customer Service, Community, Social, Cloud

Mar 19, 2015 By Erica Kuhl

Spring ‘15: Welcome to Our 14th Class of Salesforce MVPs

It's time again to recognize a brand new group of MVPs. This marks our 14th class of MVPs and the talent keeps on pouring in! Not only do we have 17 brand new additions, we also have 57 re-rewarded MVPs who will be serving another year with us. The MVP Program has been around since December... Read More

Cloud, Community, Featured, MVPs

Mar 10, 2015 By Emily Stanford

"Why We Built a Salesforce Community: PonoMusic" — a New Salesforce E-Book

Rock and roll legend Neil Young wants to transform the way you listen to music. His mission is to turn the tide on compressed music — the popularity of MP3s and streaming has made compressed music the de-facto standard for music. Why? When music is compressed, much of the nuance and detail of the... Read More

Customer Service, Featured, Community Cloud, Community

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

3 Reasons Why a Customer Community is a Win-Win

Creating a Personalized Community Experience

Creating Campfire Communities With Social Media

Customer Community 101: 3 Ways to Transform Your Customer Relationships — A New Salesforce E-Book

5 Ways Millennials are Re-defining the Customer Experience

"Partner Community 101: 5 Big Benefits for Your Channel Partnership" — A New Salesforce E-Book

Celebrate the First Day of Spring — With the Spring '15 Release!

Spring ‘15: Welcome to Our 14th Class of Salesforce MVPs

"Why We Built a Salesforce Community: PonoMusic" — a New Salesforce E-Book

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First