Jul 07, 2016 By Emily Stanford

How to Create a Community that Grows with Your Business

What does it mean to deliver an exceptional customer experience? That question is extremely nuanced, which is why this is part four in a four-part blog series dedicated to best practices for enhancing your customer relationships. In part one, we discussed how the shift in customer expectations on... Read More

Community Cloud, Customer Service, Community

Jun 20, 2016 By Emily Stanford

10 Things Partners Need for Your Channel Business to Soar

The benefits of a channel partnership are vast, but without an effective way to manage partnerships, you’re missing out on a gold mine of value for you business. Partners are often managing multiple vendors, and they expect an effortless experience with access to instant information,... Read More

Community Cloud, Sales, Community, Partners

Jun 13, 2016 By Emily Stanford

8 Tips for Building a Better Customer Support Team

The pillars that are driving a superior customer service experience are changing. It used to be that just answering a customer’s question correctly and in a somewhat timely manner would cut it — but in 2016 that’s not so. Your customers carry more devices, and are more connected, informed and... Read More

Service, Service Cloud, Community

May 31, 2016 By Emily Stanford

12 Ways to Engage Every Employee

Customers are more connected than ever, and they come to work with the same expectations. They want information and content that’s relevant, contextual and up to date. They want effortless and seamless access to the different systems and apps they use every day. They want to collaborate efficiently... Read More

Careers, Community Cloud, Featured, Community, Collaboration

May 19, 2016 By Mike Micucci

Introducing New Partner-Built Lightning Components for Salesforce Community Cloud

We’re in the age of the always on, always connected world. With new technologies emerging seemingly everyday, it can be difficult for businesses to keep up -- especially in mobile apps and communities -- where they interact with their customers and partners most. By combining the Salesforce... Read More

Community Cloud, Cloud, Community, Lightning, Partners

May 09, 2016 By Emily Stanford

How to Ensure Success at Every Stage of the Partner Lifecycle

The benefits of a channel partnership are vast, but without an effective way to manage partnerships, you’re missing out on a gold mine of value for you business. Partners are often managing multiple vendors, and they expect an effortless experience with access to instant information,... Read More

Sales, Sales Cloud, Community, Community Cloud

Apr 28, 2016 By Emily Stanford

How to Arm Partners with the Resources They Need to Close Deals Faster

Your channel partners have a litany of choices when it comes to choosing a vendor to partner with. One of the biggest differentiators that can set your business apart is how easy you are to work with so partners can sell smarter and faster. When it comes to selling, time is of the essence. But... Read More

Community, Community Cloud, Collaboration, Sales

Apr 19, 2016 By Emily Stanford

How to Make Partner Selling Easier than Ever Before

All around the world, across all industries, businesses both big and small looking to grow are turning to channel partnerships. Partners can help you scale, tap into new markets and regions, open up new channels, and drive sales by extending the reach of your sales force. At first it can seem... Read More

Community, Community Cloud, Sales, Featured

Apr 08, 2016 By Emily Stanford

How to Give Channel Partners the Sales Insights to Sell Like Your Own Reps

Businesses today are more complex and move faster than ever. In order to keep up with the rapid pace of business, across every industry we are seeing companies rely on vast partner ecosystems to drive sales and explore new markets. A strong network of partners can help you grow your business in... Read More

Community, Community Cloud, Partners, Analytics, Analytics Cloud

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First