360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Apr 05, 2016 By Emily Stanford

How Planet Fitness Keeps Customers and Franchisees Happy (It's Not Just the Endorphins!)

Well, we’re now officially in April territory. “Dry January” is far behind us and even the most resolute resolution-ers are starting to waver. Fitness is traditionally tied strongly to New Year’s resolutions, and it’s no surprise why: 66% of people who create resolutions set goals around fitness.... Read More

Community Cloud, Community, Customer Service

Mar 29, 2016 By Michael Stone

Don’t Just Chat, Connect! Making Collaboration a Competitive Advantage

Collaboration is vital to how we work today. The best type of collaboration fits into business processes without forcing an extra step. It’s a part of daily routines — forming a connection with colleagues or partners without us even realizing it. In fact, a 2013 study on employee productivity from... Read More

Community, Cloud, Community Cloud, Collaboration

Mar 28, 2016 By Emily Stanford

For Communities that Will Succeed in 2016, Remember the 2 C’s

In this hyperconnected world, every company strives to deliver a customer experience that meets the rising expectations of consumers. One of the fastest growing spaces is communities: closely connecting your business to your customers and integrating those touchpoints within larger organizations is... Read More

Community, Community Cloud, Customer Service

Mar 22, 2016 By Jamie Domenici

Introducing Wave Analytics for Community Cloud: Now Companies Can Extend Sales Insights to Channel Partners to Accelerate Growth

Every company, industry and profession is being redefined by data, leveraging information from a variety of sources to dramatically improve business outcomes. And since we’re not all data scientists, Salesforce delivered the Wave Analytics Platform to empower anyone to explore and uncover insights.... Read More

Community Cloud, Community, Analytics Cloud, Analytics

Feb 29, 2016 By Jason Perocho

How to Become a Customer Company with a Connected Community

What does it mean to deliver an exceptional customer experience? That question is extremely nuanced, which is why this is part two in a four-part blog series dedicated to best practices for enhancing your customer relationships. In part one, I discussed how the shift in customer expectations on... Read More

Community, Community Cloud, Customer Service

Feb 26, 2016 By Claudio Castro

How We Celebrated 'Success Community Day' at Salesforce

We have some exciting news to share from the Salesforce Success Community, we’ve recently hit two million members! A little over a year after hitting one million, we’ve hit our next milestone. February 22nd, 2015 will forever go down as the inaugural Success Community Day! The Community helped... Read More

Cloud, Community

Feb 26, 2016 By Kate Mirkin

Putting the Customer at the Center of your Business: A Sales & Service Success Story

Join us on March 2 to experience Xplornet’s success story with Salesforce Sales, Service, and Community Clouds. Customers today expect personalized, unified conversations across sales, service, and every other interaction with organization - regardless of how big or small the company is. When... Read More

Customer Service, Sales, Service, Service Cloud, Community

Feb 17, 2016 By Emily Stanford

Delivering Best-in-Class Service through the Power of a Community

Here at Salesforce, we use Community Cloud to power our 2 million-member-strong Success Community — one of our key differentiators as a business. Erica Kuhl, Vice President of Community, hosted a webinar that explained the power of a community, as well as how we use the Success Community at... Read More

Community, Community Cloud, Customer Service, Featured

Feb 16, 2016 By Jim Pawlika

6 Tips To Make Customers Fall in Love with Your Self Service Community

If You Build It, Will They Come? Customers considering the roll out of a customer support community are often concerned if their investment will pay off by deflecting contacts and increasing customer satisfaction. Here are some tips to ensure you see value and to make your community a... Read More

Community, Customer Service, Service Cloud

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

How Planet Fitness Keeps Customers and Franchisees Happy (It's Not Just the Endorphins!)

Don’t Just Chat, Connect! Making Collaboration a Competitive Advantage

For Communities that Will Succeed in 2016, Remember the 2 C’s

Introducing Wave Analytics for Community Cloud: Now Companies Can Extend Sales Insights to Channel Partners to Accelerate Growth

How to Become a Customer Company with a Connected Community

How We Celebrated 'Success Community Day' at Salesforce

Putting the Customer at the Center of your Business: A Sales & Service Success Story

Delivering Best-in-Class Service through the Power of a Community

6 Tips To Make Customers Fall in Love with Your Self Service Community

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First