360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Feb 16, 2015 By Russ Fradin

Why Your Company Must Own Employee Engagement

The phenomenon of social marketing has put an emphasis on brand culture. Businesses utilize digital tools to get employees collaborating and encourage them to be the faces of their brand with concepts like employee advocacy. All of this, theoretically, should lead to engagement. Yet a recent study... Read More

Careers, Collaboration, Community, Marketing, Leadership, Social

Jan 27, 2015 By Geraldine Gray

A Magic Bullet For Your Quoting & Ordering Process: App Mavericks

The rumors are true: I have a little crush on CPQ. I’ve seen AppExchange configure-price-quote products rocket our customers to success by streamlining their sales process, dispatching consistent high-quality quotes, and making renewals and add-ons super easy. So naturally I jumped at the... Read More

AppExchange, Apps, Cloud, Community, MVPs

Jan 26, 2015 By Emily Stanford

"Boost Your Sales With Channel Partners": A New Salesforce E-Book

When it comes to growing your business, a channel partnership is an oppotunity to increase your value proposition to customers and grow your profits. A channel parter offers lead sharing, joint selling and access to different geographical markets to give your business a competitive advantage. But... Read More

Collaboration, Community, Community Cloud, Featured, Sales, Sales Cloud

Jan 20, 2015 By Stuart Leung

12 Customer Service Tools That Will Make Your Customers' Lives Easier

More and more organizations are providing customer service tools to encourage consumers to have greater interaction with their brand. In this article, we list 12 useful customer service technologies you can use to empower your customers. Online communities, live chat, customer portals and mobile... Read More

Customer Service, Featured, Apps, Social, Community

Jan 15, 2015 By Emily Stanford

"Why I Built My Community: PURE Insurance" — A New Salesforce E-Book

PURE Insurance is a member-owned insurance exchange company, meaning that customers are the heart of their business model. PURE was looking for a way to differentiate itself from competitors and align business and customer interests. PURE's customers wanted increased transparency and a... Read More

Community, Community Cloud

Jan 13, 2015 By Stuart Leung

Crowdsourcing Platforms: How Complete Strangers Can Become a Community

For all of the internet's world-changing bravado and talks of disruption, it basically boils down to a digital communication tool. What really makes the internet so special is its unfathomable reach. In 2014, the number of internet users in the world exceeded 3 billion, or approximately 40% of... Read More

Cloud, Community, Community Cloud, Featured

Jan 09, 2015 By Drew Beechler

10 Productivity Hacks for Startups and Entrepreneurs

Face it — founding, running, or working for a startup is hard and can be extremely stressful. The only constant is change, priorities are always shifting, and productivity is the key to success. As an entrepreneur or employee at a startup, it’s vital for you to be as productive and... Read More

Careers, Chatter, Community, Do.com, Featured, Marketing, Marketing Cloud, Sales, Sales Cloud, Small Business, SMB Spotlight, Work

Jan 05, 2015 By Emily Stanford

"Start Your Year Off Right": A New Salesforce E-Book

While the new year can mean personal resolutions, like diet and exercise, from a business perspective, a new year can mean fresh prospects, opportunities, and ways to innovate. As we reflect on 2014, we've taken a look at all of the customers we've talked to about their best practices and... Read More

Analytics, Chatter, Apps, Community, Customer Service, Service Cloud, Sales, Leadership, Collaboration, Featured, Community Cloud, Platform, Cloud

Dec 17, 2014 By Nicolas Maquaire

Announcing Salesforce Files Connect: Universal File Sharing Speeds Up Business

Files are critical to every aspect of business. From advertising copy to sales presentations, bills of material and support FAQs, files are core to every process. As we work, we constantly create new files, and these files are stored across a variety of systems and repositories — creating quite a... Read More

Chatter, Cloud, Community, Community Cloud, Featured, News

Go to the Resource Center

How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Why Your Company Must Own Employee Engagement

A Magic Bullet For Your Quoting & Ordering Process: App Mavericks

"Boost Your Sales With Channel Partners": A New Salesforce E-Book

12 Customer Service Tools That Will Make Your Customers' Lives Easier

"Why I Built My Community: PURE Insurance" — A New Salesforce E-Book

Crowdsourcing Platforms: How Complete Strangers Can Become a Community

10 Productivity Hacks for Startups and Entrepreneurs

"Start Your Year Off Right": A New Salesforce E-Book

Announcing Salesforce Files Connect: Universal File Sharing Speeds Up Business

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First