COMMERCE

New Series: Becoming Retail

How to put people at the heart of digital transformation.

Dec 29, 2019 By Sophia Elson

Customer Relationship Management Trends to Watch for in 2020

Customer experience expectations are on an upward trajectory, and the stakes are high for companies. In 2019, 84% of customers said the experience a company provides is as important as its products and services — up from 80% in 2018. Standing at the doorstep of the new decade, let’s examine where... Read More

Commerce, Customer Service, Customer Experience, Customer Journeys, Marketing, Research, Sales, CRM

Dec 18, 2019 By Ann Marie Aviles

Consumers’ New Terms of Engagement: 4 Ways Shopping Has Transformed

Let’s play a game of two truths and a lie: retail edition. Which of the following statements is untrue? Most Millennials start shopping with a specific brand in mind. Consumers use over a dozen different channels to communicate with companies. The experience a company provides is as important as... Read More

Commerce, Research

Dec 16, 2019 By Rob Garf

The Salesforce 7: Retail Predictions for 2020

Welcome to our fifth annual Salesforce Predicts series, where our global subject matter experts predict where retail and commerce are headed in 2020. Allow me to kick this predictions thing off. If you know anything about me, you know that I love talking about the concept of “shopping at the edge”... Read More

Commerce, Retail, B2B Commerce, Retail Insights

Dec 13, 2019 By Andy Peebler

A Look Back: B2B Commerce Trends in 2019 (And What's in Store for 2020)

B2B commerce professionals are undergoing a reinvention — to focus more on digital customer engagement and service along with sales. This is driving growth in global B2B ecommerce, which Statista says will exceed $12 trillion in 2019, over six times larger than the B2C ecommerce market. Against... Read More

Commerce, Commerce Cloud, B2B Commerce, Leadership Insights, Thought Leadership

Modernize Your Partner Relationship Management System

Dec 11, 2019 By Andrew Witherspoon

How to Manage All Aspects of Your Partner Ecosystem

Forrester estimates that across all industries, businesses bring in 35% of their revenue from indirect sales, and that 75% of world trade flows through indirect channels. Businesses everywhere rely on a network of channel partners to sell and service their products, expand their footprint, identify... Read More

Commerce, Manufacturing, CRM, B2B Commerce, Partners

Dec 10, 2019 By Luke Ball

How to Wow Your Customers With World Class Order Management

I have a commerce confession. As a shopper, I hate doing returns. Hate, hate, hate them. It gives me anxiety, and I avoid it; I procrastinate doing them. I’d almost rather eat the cost of the item than deal with the return. Case in point: a recent experience I had (the brand involved shall remain... Read More

Commerce, Customer Experience, Retail

Dec 03, 2019 By Caila Schwartz

Cyber Monday Results: Still the Top U.S. Digital Shopping Day With the Best Deals as Global Revenue Grows to $8B

Cyber Week is officially in the books, and brands and retailers have a lot to be grateful for this year. After a full year of planning, building, and testing, they were rewarded with enthusiastic Cyber Week shoppers. Although this season presented unique challenges, shoppers did not disappoint. So... Read More

Commerce, Retail, Retail Insights, Consumer Goods, Holiday Readiness, Commerce Cloud

Nov 30, 2019 By Caila Schwartz

Black Friday Results: U.S. Digital Revenue Hits Record High of $7.2B and Big Discounts Reign

The holiday season is officially in full gear. After an incredibly successful early start to the digital shopping season, consumers were ready to put down the pumpkin pie and shop from the convenience of their homes to kick off the Cyber Weekend. We saw the biggest U.S. Black Friday yet, as... Read More

Commerce, Retail Insights, Consumer Goods, Holiday Readiness, Retail

Thanksgiving Holiday Flash Report Results

Nov 29, 2019 By Caila Schwartz

Thanksgiving Results: Brands and Retailers Get Creative, U.S. Digital Sales Grow 17%, Mobile Soars to 60%

A single number sums up the 2019 holiday shopping season: six. Retailers have six fewer days to attract and convert digital shoppers before the shipping cutoff date thanks to a later than usual U.S. Thanksgiving holiday. But that hasn’t stopped retailers from making the best out of a challenging... Read More

Commerce, Retail, Retail Insights, Holiday Readiness, Consumer Goods

Research

Deliver truly personal shopping experiences in the year ahead

Most Popular Stories

A Subscription Service Can Increase Your Bottom Line

A Subscription Service Can Increase Your Bottom Line

Beyond the Brick and Mortar: How One Restaurant Brand Was Able To Scale Their Distribution Model Fast

How COVID-19 Will Shape the 2020 Holiday Season: 5 Predictions on the Future of Retail

Salesforce.com

New Series: Becoming Retail

Customer Relationship Management Trends to Watch for in 2020

Consumers’ New Terms of Engagement: 4 Ways Shopping Has Transformed

The Salesforce 7: Retail Predictions for 2020

A Look Back: B2B Commerce Trends in 2019 (And What's in Store for 2020)

How to Manage All Aspects of Your Partner Ecosystem

How to Wow Your Customers With World Class Order Management

Cyber Monday Results: Still the Top U.S. Digital Shopping Day With the Best Deals as Global Revenue Grows to $8B

Black Friday Results: U.S. Digital Revenue Hits Record High of $7.2B and Big Discounts Reign

Thanksgiving Results: Brands and Retailers Get Creative, U.S. Digital Sales Grow 17%, Mobile Soars to 60%

Research

Deliver truly personal shopping experiences in the year ahead

Most Popular Stories

A Subscription Service Can Increase Your Bottom Line

Beyond the Brick and Mortar: How One Restaurant Brand Was Able To Scale Their Distribution Model Fast

How COVID-19 Will Shape the 2020 Holiday Season: 5 Predictions on the Future of Retail

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

New Series: Becoming Retail

Get our bi-weekly newsletter for the latest commerce insights.

Research

Deliver truly personal shopping experiences in the year ahead

Most Popular Stories

A Subscription Service Can Increase Your Bottom Line

Beyond the Brick and Mortar: How One Restaurant Brand Was Able To Scale Their Distribution Model Fast

How COVID-19 Will Shape the 2020 Holiday Season: 5 Predictions on the Future of Retail

Americas

Europe, Middle East, and Africa

Asia Pacific