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Jan 13, 2020 By Salesforce

5 Ways To Boost Sales Performance With AI

Artificial intelligence automates sales admin to make time for all-important human connections. Here’s five other ways AI boosts sales performance: makes your leads count, tracks opportunity health, identifies the emails that matter, finds strategic contacts, and forecasts accurately.... Read More

Artificial Intelligence, Customer Experience, Einstein, Analytics, Sales

Jan 08, 2020 By Salesforce

3 Ways AI Can Bring Companies And Customers Together

In AI, big data meets its match – it can help marketers resolve identities, master predictive progressive profiling, and uncover new personas within audiences.... Read More

Artificial Intelligence, Customer Experience, Customer Journey, Marketing, Einstein, IT

Dec 12, 2019 By Salesforce

How to Run Resilient Salesforce Services: Strength Is in the Process

Giles Bill on the post-release service management process: operational support (or Request to fulfil) and continuous improvement (or Detect to correct).... Read More

Customer Experience, Customer Success, IT, Artificial Intelligence, Service, Digital Transformation

Dec 10, 2019 By Salesforce

6 rockstar public speakers share their tips

Advice from the best about conquering your public speaking nerves.... Read More

Customer Experience, Events, Events Marketing, Marketing, Salesforcetour

Dec 05, 2019 By Salesforce

Prepare For Impact: How To Plan For The Future Of AI

Prepare your business for the impact of AI’s powerful new developments and be future-ready. ... Read More

Artificial Intelligence, Customer Experience, Einstein, Innovation, IT

Oct 24, 2019 By Salesforce

Infographic: How to meet your customers’ expectations

Customers decide who to do business with based on CX – and 8000 customers have told us what they want. Here are the highlights.... Read More

Customer Success, Customer Experience, Customization, Marketing, Service

Oct 21, 2019 By Salesforce

Video: 3 Channels Customers Expect Service On

Salesforce’s State of Service report found a gap between the channels customers want service on and the channels companies offer service on. In this animation, we explore the three channels customers expect service on.... Read More

Service Cloud, Service, Customer Success, Customer Satisfaction, Customer Experience

Oct 15, 2019 By Diana Terry

How Equality Drives Innovation

Innovation builds equality builds innovation. See how you can transform your business for the better. ... Read More

Customer Experience, Customer Success, Equality, Innovation, Thought Leadership

Sep 30, 2019 By Salesforce

6 top lessons from Connections to You Sydney

6 top lessons from Connections to You Sydney - including the importance of inclusive marketing, removing buyer friction, data -led marketing and much more. ... Read More

Customer Journeys, Customer Service, Customer Experience, Marketing, Service

Watch the best of Salesforce World Tour Sydney 2022 on Salesforce+.

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