Our 5th edition of the State of Service Report surveyed 8,000 customer service professionals all over the world. Here’s what we found in Australia and New Zealand, including how service organisations are managing the need to do more with less.
Previous years saw service organisations rushing to...
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New research shows customers now expect brands to walk the talk when it comes to the values they stand by. Salesforce’s Jo Gaines shares three ways to show commitment to a greater purpose....
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It’s no secret that personalisation is part and parcel of creating an excellent customer experience. But how should you go about creating an experience that meets your customers’ needs? Our research offers some great insights to get you started.
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ANZ customers want better digital experiences from their financial service providers. Get into their state of mind to learn what needs improvement....
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Customer expectations are changing, and in a digital-first world you need to stand out from the crowd to stay ahead. Learn why brands like Macquarie Bank and Lendlease think employee and customer experience are linked, and how trust is the key to success in both....
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Moving to a new CRM can be daunting, shares PaySauce’s head of sales and marketing. However, the process will definitely be worthwhile. Learn PaySauce’s top tips on how to successfully implement Salesforce....
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In Australia’s transition to net zero, customer-centricity will play a critical role during a critical decade. Salesforce’s Joe Delaney spoke with three industry leaders to find out why – and what to do next....
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