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Mar 30, 2020 By Salesforce

8 steps for effective communication during a crisis

While we often can’t control an external crisis, we can control our response to it. Here are eight steps to help you communicate the impact of a situation and next steps to your customers. ... Read More

Leading Through Change, Leadership Insights, Customer Experience, Customer Engagement, Communications

Mar 25, 2020 By Salesforce

How AI Turns Sales Reps Into Insight Sellers

Artificial intelligence is turning sales reps into insight sellers. See how AI can improve your sales teams performance and change their relationship with the sales cycle for the better. ... Read More

Artificial Intelligence, Sales, Einstein, Customer Experience, Sales Strategies, Lead Generation

Mar 19, 2020 By Salesforce

How to Overcome Personality Differences And Build A Sales Relationship That Soars

Making a sale is all about getting personal. Learn how to build great sales relationships and work with any client – no matter their personality type. ... Read More

Customer Engagement, Customer Satisfaction, Sales Strategies, Data Management, Customer Experience, Sales

Mar 12, 2020 By Gisele Kapterian

How Governments Can Become CX Leaders

New research from Salesforce and Boston Consulting Group has revealed opportunities and risks for governments, both hinging on trust and customer experience. Gisele Kapterian shares three ways governments can meet and exceed high community expectations.... Read More

Collaboration, Customer Experience, Customer Engagement, Public Sector

Mar 10, 2020 By Salesforce

Infographic: 8 highlights from Salesforce World Tour Sydney 2020

This year we reimagined World Tour Sydney, streaming the entire event to create an online experience for 1.1 million people around the world. It was an incredible day from start to finish – here are 8 highlights.... Read More

Customer Engagement, Customer Experience, Salesforcetour, Sales Strategies, Salesforce Culture, Infographics

Mar 03, 2020 By Salesforce

12 things you need to know about Salesforce World Tour Reimagined

Salesforce World Tour Reimagined is streaming live from Sydney tomorrow! Here’s everything you need to know to prepare for a great day of learning, innovation and enablement.... Read More

Salesforcetour, Customer Experience, Sales Strategies, Customer Engagement

Feb 26, 2020 By Barry Dietrich

Infographic: How Governments Can Build Trust

In partnership with Boston Consulting Group, we asked 1600 ANZ citizens and business representatives how governments can win their trust.... Read More

Infographics, Customer Experience, Salesforce Culture, Personalization

World Tour Reimagined: 9 reasons to tune in!

Feb 25, 2020 By Salesforce

World Tour Sydney Reimagined: 9 Reasons To Tune In!

Choosing from all the excellent Salesforce World Tour Sydney 2020 sessions? We’re here to help – here are 9 reasons to tune in.... Read More

Salesforcetour, Sales, Sales Strategies, Salesforce Culture, Trailblazer Story, Customer Success, Customer Experience

Feb 19, 2020 By Pip Marlow

Announcing World Tour Sydney Reimagined: A day of inspiration, innovation and learning direct to your device

After careful consideration and reflection on our values, we’ve decided to change the format of World Tour Sydney on Wednesday, 4 March 2020 to be an online experience.... Read More

Customer Success, Customer Experience, Salesforcetour, Events, Events Marketing, Marketing

Watch the best of Salesforce World Tour Sydney 2022 on Salesforce+.

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