Customer Service

Oct 13, 2022 By Salesforce

New research: Customer service trends include automation and C-suite representation

Our 5th edition of the State of Service Report surveyed 8,000 customer service professionals all over the world. Here’s what we found in Australia and New Zealand, including how service organisations are managing the need to do more with less. Previous years saw service organisations rushing to... Read More

Service, Customer Service, Customer Satisfaction, Customer Experience, Future of Work, Digital Transformation

Oct 06, 2022 By Salesforce

How To Create Happier Customer Service Agents

Employee experience is helping drive better customer experience, so we’ve put together a list of tactics to help you boost your EX. ... Read More

Customer Service, Customer Experience, Service

6 tips for creating an amazing self-service customer portal

Aug 03, 2022 By Salesforce

6 Tips for Designing an Amazing Self-Service Portal

Building a customer-friendly, self-service support centre is an effective and cost-efficient way to grow your business. You just have to do it right. Here are six tips to help design an amazing self-service experience.... Read More

Customer Service, Service, Service Cloud, Research

Jul 27, 2022 By Salesforce

8 Phrases Your Customer Service Reps Should Never Say

Better left unsaid — upskill your service reps by avoiding these 8 phrases when building relationships with customers.... Read More

Customer Service, Service, Service Cloud, Small Business

Jun 15, 2022 By Salesforce

How Salesforce Helped PaySauce Transform From a Startup to a Scale-Up

Moving to a new CRM can be daunting, shares PaySauce’s head of sales and marketing. However, the process will definitely be worthwhile. Learn PaySauce’s top tips on how to successfully implement Salesforce.... Read More

Sales, Marketing, Customer Experience, Customer Service, Customer Engagement, Marketing Cloud, Sales Cloud

Jan 17, 2022 By Salesforce

How BizCover Services 200,000 Small Business Customers With Smart Business Automation

Find out how the BizCover tailored their use of Salesforce into highly automated systems that can handle complex tasks in the background. Hear from Brad Hoyle, Operational Excellence Manager from BizCover to talk through the fruits of their digital transformation journey.... Read More

Customer Service, Customer Experience, Service

Nov 29, 2021 By Derek Laney

Great Minds of Service: 5 Stand-out Stats and How to Use Them in Your Own Organisation

In our Great Minds of Service series, we’ve heard inspiring examples of improving the customer experience. And we’ve broken down some numbers that can help you make a case for transforming service in your own organisation.... Read More

Service, Service Cloud, Customer Service, Customer Experience

Nov 18, 2021 By Salesforce

Inside Retail: Customer Service Essentials for Your Business This Holiday Season

12 ways of service: A retailer's guide to customer service this holiday season. While retailers have an almost unlimited number of ways to offer customer service to their customers, the following 12 ways can help you get started.... Read More

Service, Service Cloud, Shopper Experience, Customer Service, Customer Satisfaction, Customer Experience

Nov 09, 2021 By Brian Solis

Welcome to the New Era of Business Innovation: Service as a Connected Experience

If you missed Telstra’s session at Dreamforce 2021, don't worry. Brian Solis sat down with Telstra’s Karen Hughes to hear why service is a connected experience.... Read More

Service, Service Cloud, Customer Experience, Customer Service, Customer Story, Digital Transformation, Trailblazer Story

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Editors' Picks

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Customer Service

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New research: Customer service trends include automation and C-suite representation

How To Create Happier Customer Service Agents

6 Tips for Designing an Amazing Self-Service Portal

8 Phrases Your Customer Service Reps Should Never Say

How Salesforce Helped PaySauce Transform From a Startup to a Scale-Up

How BizCover Services 200,000 Small Business Customers With Smart Business Automation

Great Minds of Service: 5 Stand-out Stats and How to Use Them in Your Own Organisation

Inside Retail: Customer Service Essentials for Your Business This Holiday Season

Welcome to the New Era of Business Innovation: Service as a Connected Experience

Editors' Picks

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Americas

Europe, Middle East, and Africa

Asia Pacific