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Oct 13, 2022 By Salesforce

New research: Customer service trends include automation and C-suite representation

Our 5th edition of the State of Service Report surveyed 8,000 customer service professionals all over the world. Here’s what we found in Australia and New Zealand, including how service organisations are managing the need to do more with less. Previous years saw service organisations rushing to... Read More

Service, Customer Service, Customer Satisfaction, Customer Experience, Future of Work, Digital Transformation

Oct 06, 2022 By Salesforce

How To Create Happier Customer Service Agents

Employee experience is helping drive better customer experience, so we’ve put together a list of tactics to help you boost your EX. ... Read More

Customer Service, Customer Experience, Service

Aug 19, 2022 By Salesforce

How Personalisation Transforms Customer Experience

It’s no secret that personalisation is part and parcel of creating an excellent customer experience. But how should you go about creating an experience that meets your customers’ needs? Our research offers some great insights to get you started. ... Read More

Personalization, Service, Marketing, Customer Experience

6 tips for creating an amazing self-service customer portal

Aug 03, 2022 By Salesforce

6 Tips for Designing an Amazing Self-Service Portal

Building a customer-friendly, self-service support centre is an effective and cost-efficient way to grow your business. You just have to do it right. Here are six tips to help design an amazing self-service experience.... Read More

Customer Service, Service, Service Cloud, Research

Jul 27, 2022 By Salesforce

8 Phrases Your Customer Service Reps Should Never Say

Better left unsaid — upskill your service reps by avoiding these 8 phrases when building relationships with customers.... Read More

Customer Service, Service, Service Cloud, Small Business

May 24, 2022 By Tina Rozul

How True Alliance Uses Marketing and Service Data to Design Lifelong Relationships

True Alliance creates luxury fashion experiences for customers, and the digital experience touches every part of that journey. Find out how lavish every online moment can be with the smart use of data.... Read More

Marketing, Marketing Cloud, Service, Service Cloud, Customer Experience

Apr 19, 2022 By Salesforce

Unpacking World Tour Sydney: Everything Service Pros Need to Know

There was a lot to take away from World Tour Sydney 2022, but we know you’re busy – that’s why we’ll be unpacking and distilling the most important info for different areas, starting with service.... Read More

Service, Service Cloud, Salesforcetour, Events

Jan 17, 2022 By Salesforce

How BizCover Services 200,000 Small Business Customers With Smart Business Automation

Find out how the BizCover tailored their use of Salesforce into highly automated systems that can handle complex tasks in the background. Hear from Brad Hoyle, Operational Excellence Manager from BizCover to talk through the fruits of their digital transformation journey.... Read More

Customer Service, Customer Experience, Service

Nov 29, 2021 By Derek Laney

Great Minds of Service: 5 Stand-out Stats and How to Use Them in Your Own Organisation

In our Great Minds of Service series, we’ve heard inspiring examples of improving the customer experience. And we’ve broken down some numbers that can help you make a case for transforming service in your own organisation.... Read More

Service, Service Cloud, Customer Service, Customer Experience

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