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Oct 13, 2022 By Salesforce

New research: Customer service trends include automation and C-suite representation

Our 5th edition of the State of Service Report surveyed 8,000 customer service professionals all over the world. Here’s what we found in Australia and New Zealand, including how service organisations are managing the need to do more with less. Previous years saw service organisations rushing to... Read More

Service, Customer Service, Customer Satisfaction, Customer Experience, Future of Work, Digital Transformation

Nov 18, 2021 By Salesforce

Inside Retail: Customer Service Essentials for Your Business This Holiday Season

12 ways of service: A retailer's guide to customer service this holiday season. While retailers have an almost unlimited number of ways to offer customer service to their customers, the following 12 ways can help you get started.... Read More

Service, Service Cloud, Shopper Experience, Customer Service, Customer Satisfaction, Customer Experience

Jun 21, 2021 By Salesforce

5 Ways Marketers Can Create a Great Post-Purchase Experience

The experience a brand provides is a powerful opportunity for marketers to create a sticky customer ecosystem with lasting value and impact. Mark Cameron from W3. Digital shares his top 5 strategies for making it happen.... Read More

Customer Engagement, Customer Experience, Customer Satisfaction, Marketing Personalization, Marketing

Jun 07, 2021 By Salesforce

Field Service Accessibility: Creating Great Customer Experiences for Everyone

A solid field service strategy should aim for great customer experiences, regardless of customer needs. So what does that mean for customers with disability?... Read More

Customer Service, Customer Satisfaction, Customer Experience, Equality, Research

Apr 16, 2021 By Salesforce

3 Ways to Keep Your Customer Promise and Keep Customers Happy

Here are three ways you can evolve to make sure that your employees are keeping customer promises, and therefore, keeping customers happy.... Read More

Customer Service, Customer Satisfaction, Service, Service Cloud, Research

Jan 12, 2021 By Merlin Luck

Creating a Customer-Centric Strategy for Today

Salesforce Trailblazers CreativeCubes.co and Kitchen Mania are two small businesses who are continuing to see the benefits of putting customers first. Here, we discuss how technology has helped them focus on customer relationship building.... Read More

Customer Success, Customer Satisfaction, Small Business, Trailblazer Story

Jun 23, 2020 By Salesforce

How to Update a Customer Service Charter for Today’s Climate

Updating your customer service charter probably isn’t high on your list right now. We’re here to tell you it should be. Read what should be updated.... Read More

Customer Service, Customer Satisfaction, Service

Mar 31, 2020 By Polly Sumner

How sales teams can maintain customer relationships while working remotely

“I went from knowing where I was going to be every single day for the next four months to scrambling to set up my next meeting over video.” Polly Sumner shares how she’s maintaining relationships without face-to-face meetings: listening, respecting customers’ time and learning together. ... Read More

Leadership Insights, Leading Through Change, Customer Satisfaction

Mar 19, 2020 By Salesforce

How to Overcome Personality Differences And Build A Sales Relationship That Soars

Making a sale is all about getting personal. Learn how to build great sales relationships and work with any client – no matter their personality type. ... Read More

Customer Engagement, Customer Satisfaction, Sales Strategies, Data Management, Customer Experience, Sales

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