COMMERCE

New Series: Becoming Retail

How to put people at the heart of digital transformation.

Jan 30, 2018 By Caila Schwartz

All Wrapped Up: The Final Word on 2017 Holiday Shopping

Buoyed perhaps by the strongest holiday sales season since 2010, the mood at this year’s NRF Big Show, which wrapped up on January 16, was decidedly lighter than the last few years. That optimism certainly rang true with retailers and brands selling online, as our annual All Wrapped Up report shows an increase of 18% year-over-year revenue growth during the crucial holiday season.... Read More

Commerce, Retail Insights, Holiday Readiness

Jan 17, 2018 By Rob Garf

NRF 2018: Deloitte Chief Innovation Officer – Five Percent Growth is the New Benchmark

At the 2018 NRF Big Show, we spoke with Deloitte Consulting’s Chief Innovation Officer, who says that despite the strong holiday shopping season, retailers should not be taking a victory lap. Find out why.... Read More

Commerce, Retail Insights, Events

Jan 10, 2018 By Caila Schwartz

These Five Things Defined the 2017 Holiday Shopping Season

Based on our analysis of half a billion global online shoppers and a billion shopping visits, we have compiled a list of the five mos significant insights of the 2017 shopping season – and what it means for retailers heading into 2018.... Read More

Commerce, Retail Insights, Holiday Readiness

Dec 21, 2017 By Heike Young

Welcome to 2018, The Year of Personalization. Here’s 3 Things You Need to Know

This time of year, predictions on what’s to come in the year ahead abound. But no matter what 2018 predictions article you read, personalization and AI are among the year’s hottest trends in retail. Here are three things to know.... Read More

Commerce, Retail Insights, Personalization

Dec 04, 2017 By Rick Kenney

Cyber Week: One-Third Of The Season’s Online Spending is Complete. What Have We Learned?

We can all take a breath now. Cyber Week is in the books and with it one-third of shopper’s total digital spend for the holiday season. This season did not disappoint. On retail’s biggest stage of the year, digital absolutely dominated, and shoppers went all-in on mobile.... Read More

Commerce, Retail Insights, Holiday Readiness

Nov 30, 2017 By Eric Lessard

If You Do Business in the EU, the GDPR Applies To You. Here’s What We’re Doing

On May 25, 2018, a new landmark privacy law called the General Data Protection Regulation (GDPR) will take effect, impacting every retailer conducting business in the European Union (EU). The GDPR expands the data privacy rights of EU citizens and places new obligations on merchants who handle EU-based personal data. Salesforce Commerce Cloud is here to help our customers prepare for this major change.... Read More

Commerce, Retail Insights, Commerce Cloud

Nov 28, 2017 By Rick Kenney

Holiday Shopping Flash Report: Cyber Monday Sales Up 15%, Still Takes Backseat to Black Friday

Despite impressive 15% growth this year on Cyber Monday, the day has lost its punch as the one day to score digital deals. Why? Consumers have pulled their shopping earlier, transforming Wednesday through Sunday into the new heart of the online shopping season.... Read More

Commerce, Retail Insights, Holiday Readiness

Nov 25, 2017 By Rick Kenney

Holiday Shopping Flash Report: Black Friday Sales Up 32%, Digital Clearly Dominates The Season

Shoppers no longer need to beat a path to stores on Black Friday. With an astounding 32% digital growth on Black Friday, the tide has officially shifted online as consumers are unshackled from the doorbuster sales of year’s past, and are free to shop on their own terms.... Read More

Commerce, Retail Insights, Holiday Readiness

Nov 24, 2017 By Rick Kenney

Holiday Shopping Flash Report: Mobile Wins; Thanksgiving Day Revenue Up 29%

This year, Thanksgiving Day rang up 29% more online sales than 2016, as shoppers once again pulled their (digital) wallets out in advance of the ‘legacy’ shopping holidays of Black Friday and Cyber Monday to unofficially kick off the peak shopping season.... Read More

Commerce, Retail Insights, Holiday Readiness