360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jun 18, 2014 By Laura Fagan

How to Make Customer Service Easy [Infographic]

There’s a whole new world out there when it comes to customer service. Social, mobile, connected, and cloud technologies have created new customer expectations. Today’s customers demand service on every channel, any device, anytime, and anywhere. And they want their service experience with your... Read More

Featured, Customer Service

Jun 18, 2014 By Madison Turner

Get Inspired by the NEW Mobile Swipe File

The smartphone is the most intimate piece of technology individuals own. When consumers allow brands to market to them via mobile, they are extending an invitation into their personal lives. Consumers want exclusive information, relevant deals and promotions, and innovative experiences on their... Read More

Marketing, Digital Marketing, Mobile Marketing

Jun 18, 2014 By Drew Beechler

Social Media and Mobile Battle of the Sexes #Infographic

FinancesOnline.com recently compiled research from studies by the ExactTarget Marketing Cloud, Pew Research, and Nielsen on how women and men differ in their usage of social media and mobile. We know that women and men use social media and mobile devices in different ways, but this research has... Read More

Marketing, Social Media Marketing, Infographics

Jun 17, 2014 By Kristen Hamerstadt

8 Steps to Transforming Your Customer Service with Social

Here's a killer stat: 71% of consumers who experience a quick and effective brand response on social media are likely to recommend that brand to others, according to NM Incite—compared to just 19% of customers who do not receive a response. Customers are bypassing the letter, fax,... Read More

Customer Service

Jun 17, 2014 By Gregg Schwartz

5 Reasons Why You Aren't Closing Deals

Millions of pages have been written on closing deals, as sales can be extremely challenging, and nuanced. Still, many salespeople get burnt out wasting valuable efforts on leads that just don’t seem to close. If your deals aren’t progressing, there is most likely something wrong with your... Read More

Sales

Jun 17, 2014 By Yaniv Masjedi

Productivity Secrets: 5 Ways to Get More Done Every Day

Think about the last really productive day you had. Didn’t you feel great? It would be nice if every day felt that wonderful, but that isn’t the reality for many of us. Instead, we often feel overwhelmed with the amount of tasks at hand and stare at the clock wondering how it could possibly be 5... Read More

Sales

Jun 17, 2014 By Jeff Toister

The Keys to Developing a Customer Service Focus at Your Company

The cure for excessive task orientation is aligning employee responsibilities with a clearly defined customer service culture. Employees should be focused on helping customers achieve their goals rather than following a set of rote procedures. Companies can take their service levels to new... Read More

Featured, Customer Service

Jun 17, 2014 By Sarah Boutin

Salesforce.com Named a Top 5 InDemand U.S. Employer by LinkedIn

Salesforce.com has just been named one of the U.S.’s Most InDemand Employers for 2014 by LinkedIn. We are thrilled to be ranked alongside other great companies as one of the U.S. employers LinkedIn members most want to work for. This list measures the most attractive, sought-after companies... Read More

Featured, News

Jun 17, 2014 By Stuart Leung

How the NBA Excelled at Digital Marketing During the NBA Finals

As the internet and digital media become ubiquitous, some conventional advertising platforms are becoming obsolete. Digital marketing may provide the answer that many marketers are looking for, but what kind of strategy lends itself best to the cyber-landscape? The answer, surprisingly, may lie... Read More

Marketing

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

How to Make Customer Service Easy [Infographic]

Get Inspired by the NEW Mobile Swipe File

Social Media and Mobile Battle of the Sexes #Infographic

8 Steps to Transforming Your Customer Service with Social

5 Reasons Why You Aren't Closing Deals

Productivity Secrets: 5 Ways to Get More Done Every Day

The Keys to Developing a Customer Service Focus at Your Company

Salesforce.com Named a Top 5 InDemand U.S. Employer by LinkedIn

How the NBA Excelled at Digital Marketing During the NBA Finals

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First