360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Dec 16, 2019 By Sophia Le

How to Launch a Messaging Program for Your Business

Today’s customers already use messaging apps to communicate with friends and family, with more than four billion monthly active users on the top three messaging apps: WhatsApp, WeChat, and Facebook Messenger. In business, they want the same level of connectivity on preferred channels to make... Read More

Customer Service, Apps, Customer Experience, Mobile

Drive growth with data and artificial intelligence

Dec 15, 2019 By Andy Simmons

How to Start Driving Growth With Data and Artificial Intelligence

You’ve likely heard that artificial intelligence (AI) is a powerful technology packed with all kinds of potential to enhance your marketing initiatives. You may also be a little anxious about starting to use it, as many marketers are. That’s okay — new technologies are often exciting, but they can... Read More

Marketing, Artificial Intelligence, Marketing Personalization, Research

Salesforce Ventures Impact Fund Spotlight: Measurabl

Dec 14, 2019 By Jonah Freedman

Salesforce Ventures Impact Fund Spotlight: Is Your Building as ‘Green’ as They Say It Is? This Startup Might Have All the Answers

Salesforce believes business is a powerful platform for change. That’s why Salesforce Ventures, the company’s global corporate investment group, created a $50 million Impact Fund, which invests in companies that drive positive societal impact by addressing challenges across workforce development,... Read More

Salesforce Ohana, Startups

Dec 13, 2019 By Noah Kravitz

Diversity, Similarities, and the Power of Partnerships: SMB Leaders Share Dreamforce 2019 Takeaways

Dreamforce 2019 is a wrap, but the tips and tricks, advice, and experiences shared over those four days in November will inspire us for months to come. It was an amazing week both in-person and online, and that’s all thanks to people like you. We caught up with five small business leaders who... Read More

Small Business

Dec 13, 2019 By Gary Brandeleer

Mobile Workers Represent Your Brand: Here’s How to Empower Them

In the world of field service management, face-to-face service is mission-critical. In fact, it’s a leading competitive differentiator. When customers require in-person service for routine machine maintenance or to fix equipment, mobile workers bridge the divide between your company and your... Read More

Customer Service, Service Cloud, Mobile, Customer Experience

Dec 13, 2019 By Andy Peebler

A Look Back: B2B Commerce Trends in 2019 (And What's in Store for 2020)

B2B commerce professionals are undergoing a reinvention — to focus more on digital customer engagement and service along with sales. This is driving growth in global B2B ecommerce, which Statista says will exceed $12 trillion in 2019, over six times larger than the B2C ecommerce market. Against... Read More

Commerce, Commerce Cloud, B2B Commerce, Leadership Insights, Thought Leadership

Dec 12, 2019 By Amanda West

3 Ways to Elevate Customer Experience With Field Service Management

Customers expect more, challenging companies to move from reactive customer service to elevating the entire customer experience. And with in-person service now seen as a competitive differentiator, companies who provide field service are seizing the opportunity to elevate their business and... Read More

Customer Service, Service Cloud, Artificial Intelligence, Customer Experience, Digital Transformation, Omni-channel

Dec 12, 2019 By Liz Hamel

How We’re Committing to the Sustainable Development Goals This Year

It’s official: Salesforce’s year of action is underway! At Dreamforce ‘19, we committed to donate $17 million in grants and one million employee volunteer hours to advance progress on the 17 Sustainable Development Goals (SDGs) over the next year. Dreamforce attendees helped us kick off the year of... Read More

Salesforce Culture, Sustainability, Foundation, Equality

Dec 12, 2019 By Salesforce Staff

Salesforce Plants a Flag in the Mile-High City

We’re proud to announce that we’re expanding in Denver with a brand new office at the 17th Street Plaza in LoDo! Our new home in the heart of the city will serve as a world-class hub for our local metro Denver employees, where we can welcome our customers, partners, and the community. ... Read More

Salesforce Ohana, News, Corporate Culture

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

How to Launch a Messaging Program for Your Business

How to Start Driving Growth With Data and Artificial Intelligence

Salesforce Ventures Impact Fund Spotlight: Is Your Building as ‘Green’ as They Say It Is? This Startup Might Have All the Answers

Diversity, Similarities, and the Power of Partnerships: SMB Leaders Share Dreamforce 2019 Takeaways

Mobile Workers Represent Your Brand: Here’s How to Empower Them

A Look Back: B2B Commerce Trends in 2019 (And What's in Store for 2020)

3 Ways to Elevate Customer Experience With Field Service Management

How We’re Committing to the Sustainable Development Goals This Year

Salesforce Plants a Flag in the Mile-High City

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First