For a customer’s experience, AI is the new UI. That’s why businesses are looking to harness the power of AI for their customer data to deliver highly-personalized experiences. Across industries, regions, and functions, the opportunities for AI are unprecedented. Accenture predicts that AI will...
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There’s no question that a smarter era powered by artificial intelligence (AI) is here. It seems everywhere you look, AI is in the spotlight. But there’s a general misconception that AI is limited to back office and other technical applications. While well-established and extremely valuable, back...
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Have you asked Siri or Alexa a question recently, or discovered a new favorite song in one of those auto-generated playlists that appear on your Spotify or Pandora account? Has Amazon sent you a gentle reminder to reorder a household staple that — wouldn’t you know it — you’re nearly out of? If so,...
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The next great technological revolution is at our front door as businesses start to embrace artificial intelligence to filter qualified leads and easily hit their sales goals. Gone are the days of weary travelling sales reps, and short are the days of sales teams guessing about qualified leads.
AI...
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Apple’s Siri analyzes thousands of movie showings and surfaces recommendations for the best times and theaters based on my location within seconds. Spotify knows my music preferences and curates personalized playlists for me. Facebook instantly recognizes my friends in photos and suggests tags with...
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Today is the 10th birthday of the Salesforce AppExchange. Think about that. Ten years ago, Salesforce had a vision that customers and developers could package and sell apps on top of the Salesforce platform. The vision was huge — and the task immense. And what’s emerged 10 years later is a...
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For the second consecutive year, Gartner has recognized Salesforce as a leader in their recently released Magic Quadrant for Enterprise Application Platform as a Service (aPaaS) report. A recognition within the report calls out Salesforce1 Platform’s trusted reputation within the PaaS...
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The launch of the Apple Watch caused a flurry of conversations. Blog posts rolled, articles were written, and Twitter was abuzz with #AppleWatch. And with good reason! Wearable devices are on track to revolutionize the way we live. Soon, at the flick of a wrist, we’ll be notified of flight delays,...
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Connecting employees to each other and the corporate message is the holy grail for HR leaders. Traditionally they’ve turned to the IT team to roll out big heavy employee portals. Well, we all know how that played out- the world went mobile and social and the portals didn’t adapt....
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![[Infographic] Customer-Facing AI Use Cases Abound across Sales, Service, and Marketing](http://www.salesforce.com/content/dam/blogs/us/thumbnails/infographic-customer-facing-ai-use-cases-abound-across-sales-service-and-marketing/ai_oppty.png)
