360 PERSPECTIVES

How To Connect Silos
and Put Customers First

May 13, 2020 By Kemberly Gong

Conversational Commerce Gives Consumers Easy, Connected Experiences

This past March, 23% of consumers increased buying products online they used to get in-store — compared to one month prior. While brands scramble to adjust their go-to-market strategy to accommodate a digital-only experience, the pressure is still on to deliver incredible journeys. Why? Because... Read More

Customer Engagement, Commerce, Commerce Cloud, Leading Through Change, Social Media Marketing, Retail

May 13, 2020 By Carolyn Warsham

Weekly Digest: Behind-the-Scenes of Our 50M+ Protective Gear Blitz

This post originally appeared on May 13 in the Salesforce Blog’s newsletter, a weekly roundup of our most recent stories. Get on the list by clicking “Subscribe” above. Even though the results of our latest survey show that working-from-home will become far more commonplace after the pandemic,... Read More

Salesforce Ohana, Leading Through Change

May 13, 2020 By Sindhu Pandit, M.D.

How Healthcare Embraces Digital Transformation in Face of Pandemic

Virtual care, data analytics, digital engagement — these terms are by no means new to healthcare. In fact, at the onset of 2020, they were likely initiatives of most healthcare organizations’ digital strategies, albeit in some cases as “nice to have.” But the outbreak of the coronavirus pandemic... Read More

Digital Transformation, CEO, Service Cloud, Healthcare & Life Sciences, Leading Through Change, Health Insurance Carriers, Health Plans, Providers

May 12, 2020 By Woodson Martin

How Partners and Customers Are Innovating Together During COVID-19

Some of the best stories of innovation and hope come from our partner ecosystem. Partners are a community of innovators building on the Salesforce Platform, enabling our customers to grow their businesses with AppExchange. In response to COVID-19, partners have innovated even faster to meet the... Read More

Digital Transformation, IT, AppExchange, Leading Through Change

May 12, 2020 By Dana Wolfe

Healthcare Leaders Fight COVID-19 With Technology

As the COVID-19 pandemic escalated, many healthcare organizations quickly adopted digital solutions to address increased demands of their staff and clinical teams. Traditional forms of employee communication and patient engagement couldn’t scale and would no longer suffice. Technology solutions... Read More

Digital Transformation, CEO, Healthcare & Life Sciences, Leading Through Change, Thought Leadership, Health Insurance Carriers, Health Plans, Providers

May 12, 2020 By Patrick Beyries

How to Quickly Manage More Customer Service Cases With Automation

During times of increased contact volume, no one wants to be left on hold for more than a few minutes. One way to help customer support agents assist as many customers as possible is to automate routine tasks and processes. Automation frees up agents’ time to focus completely on the customer and... Read More

Artificial Intelligence, Customer Service, Leading Through Change, Service Cloud, Service

May 11, 2020 By Lisa Lee

6 Entrepreneurial Insights for Big Business Leaders to Consider

Here's how to use a military-style decision-making process, among other things. Amy Wilkinson’s 2016 bestseller, “The Creator’s Code: The Six Essential Skills of Extraordinary Entrepreneurs,” detailed how some entrepreneurs succeed while so many others fail. It’s prescient information in our... Read More

Business as a Platform for Change, Leading Through Change, CEO, Leadership, Leadership Insights

May 11, 2020 By Conor Donegan

New Data on the Remote Employee Experience, and How to Improve It

Every two weeks, Salesforce Research is surveying the general population to discover how consumers and the workforce are navigating the COVID-19 pandemic. We’re posting the insights we’ve found, and tips on what businesses can do in response. Click here to explore data across demographics and... Read More

CEO, Future of Work, Research, Thought Leadership

May 11, 2020 By Kemberly Gong

You Need to Uplevel Your Order Management System — Now What?

The COVID-19 health crisis accelerated the growth of ecommerce. In fact, digital revenue grew 20% year-over-year (YoY) in Q1 2020, according to the Salesforce Shopping Index powered by Commerce Cloud. When most of the country was under shelter-in-place orders, getting products to customers on their... Read More

Commerce, Customer Service, Commerce Cloud, Customer Experience, Ecommerce, Retail, Service

Go to the Resource Center

How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Conversational Commerce Gives Consumers Easy, Connected Experiences

Weekly Digest: Behind-the-Scenes of Our 50M+ Protective Gear Blitz

How Healthcare Embraces Digital Transformation in Face of Pandemic

How Partners and Customers Are Innovating Together During COVID-19

Healthcare Leaders Fight COVID-19 With Technology

How to Quickly Manage More Customer Service Cases With Automation

6 Entrepreneurial Insights for Big Business Leaders to Consider

New Data on the Remote Employee Experience, and How to Improve It

You Need to Uplevel Your Order Management System — Now What?

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First