360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Nov 21, 2017 By Regis Crawford

3 Ways Retailers Can Rock Social Customer Service This Holiday Season

More and more customers are turning to social channels for customer support. Are you listening and responding to their needs? Learn why ALEX AND ANI embraced social customer service within their organization and three key ways you can do the same this holiday season. ... Read More

Social Media, Retail, Customer Service, Holiday Readiness

Nov 20, 2017 By Rebecca Saar

5 Ways Salesforce Admins Rocked Dreamforce ’17

We all look forward to Dreamforce all year long. We know it will be hard work, inspiring, rewarding and simply awesome! As Admins, there is always the added pressure to learn all the things so you can go back to the office equipped to carry out the vision you and your company have developed while... Read More

Dreamforce, Events

Nov 20, 2017 By Rodney Apura

3 Tips to Drive Sales Success with Salesforce

Over the last 12 years, I've played various roles in the extended Salesforce Ohana. I've been an admin, a partner, and a customer. In those roles, I’ve seen adoptions of the platform that ranged anywhere from acceptable all the way to epic. In particular, one that I will always remember is a former... Read More

Sales, Customer Success

Nov 20, 2017 By Hannah Egan

Dreamforce 2017: One Year After Einstein

At Dreamforce 2016, Salesforce officially unveiled Einstein, which removes the complexity of artificial intelligence and enables any company to deliver smarter, personalized customer experiences. Fast forward just one year – AI Trailblazers from all over the world, from a cross section of industries, were everywhere at Dreamforce 2017.... Read More

Commerce, Customer Story, Events, Dreamforce

Nov 20, 2017 By Heike Young

12 Holiday Stats to Get Marketers Ready for Black Friday

It might feel like just the other day that your team was planning its holiday marketing strategies and looking ahead to Black Friday and Cyber Monday. And boom — now the holidays are here. This year's holiday season is poised to be a boon for retailers, with NRF predicting that holiday sales will... Read More

Marketing, Retail, Holiday Readiness

Nov 20, 2017 By Cindy Bolt

The Fourth Industrial Revolution: How Manufacturers Win with Intelligent Connected Experiences

Dreamforce is always the most exciting time of the year for me. Long hours, yes, but it’s also an amazing chance to meet with our manufacturing customers, partners and the entire Salesforce Ohana for four days in San Francisco. I always come away inspired and excited about how we are helping drive... Read More

Cloud, Innovation, Artificial Intelligence

Nov 17, 2017 By Liz Shivvers

Dreamforce ‘17 by the Numbers

Whew! Last week Trailblazers from all over the globe (91 countries, to be exact) came together to learn, share, connect, give back, and blaze new trails together at Dreamforce ‘17. Exactly how big was the biggest software conference in the world this year? Words can’t even do it justice, so we... Read More

Dreamforce, Events

Nov 17, 2017 By Keith Samuel

How a Leading Telecom Company Helps their Sales Reps Reach Next Level Productivity

“Overall we are using more of Salesforce now since adopting Lightning. We are getting more out of our investment.” Sarah Grove, Manager of Salesforce at CommScope CommScope is a Trailblazer for telecom. CommScope helps design, build and manage the world’s most advanced wired and wireless networks.... Read More

Sales

Nov 17, 2017 By Meghann York

How CMOs Use Emotional Marketing to Drive Meaningful Customer Experiences

Marketing leaders have to understand the subtleties between customer behaviors — clicks, purchases, and other interactions — and how customers actually feel before, during, and after those behaviors. While tangible accomplishments, like increasing email click-through rates, are a boon to marketing... Read More

Data Management, Marketing, Marketing Cloud, Artificial Intelligence

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

3 Ways Retailers Can Rock Social Customer Service This Holiday Season

5 Ways Salesforce Admins Rocked Dreamforce ’17

3 Tips to Drive Sales Success with Salesforce

Dreamforce 2017: One Year After Einstein

12 Holiday Stats to Get Marketers Ready for Black Friday

The Fourth Industrial Revolution: How Manufacturers Win with Intelligent Connected Experiences

Dreamforce ‘17 by the Numbers

How a Leading Telecom Company Helps their Sales Reps Reach Next Level Productivity

How CMOs Use Emotional Marketing to Drive Meaningful Customer Experiences

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First