360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jan 04, 2019 By Alicia Esposito

Five Shopping Trends for 2019 — and How to Prepare for Them

During the hustle and bustle of the holiday season, consumers don’t tend to shop how they would on a normal day. Their time is stretched, they have shopping lists to check off and, while they’re always looking for the best deal, they tend to spend more than usual. Despite these nuances, the... Read More

Commerce, Holiday Readiness

Jan 04, 2019 By Malachy Walsh

What Does It Take to Start a Business? How Passionate Small Business Leaders Overcome the Odds

Small businesses are personal. When a single mother of two tells you she’s going to leave her well-established career to start a small business, you know what you shouldn’t say to her? “Don’t do it.” Small businesses are born of passion and personality, and of collected experiences that make... Read More

Small Business, Leadership Insights

Jan 03, 2019 By Ketan Karkhanis

Think Beyond Visualizations in 2019: 6 New Year's Resolutions for Your Data

“Data-driven” is a phrase that's thrown around a lot — from buzzwords like data-driven marketing, data-driven outreach, data-driven approach; the list goes on. But it doesn't mean that anyone needs more data — what we really need is insights we can act on. The singular purpose of analytics is to... Read More

Analytics, Analytics Cloud, Artificial Intelligence, Data Management, Machine Learning, Thought Leadership

Jan 03, 2019 By Kelcy Joynt

5 Takeaways: How T-Mobile for Business Wins With a Customer-First Approach

Partnering with businesses everywhere in a mobile-first era, T-Mobile for Business’ customers span the spectrum from small shops to some of the largest public and private sector organizations. John Carney, Senior Vice President of Industries, Communications, and Media at Salesforce recently sat... Read More

Communications, Mobile, Customer Experience

Jan 02, 2019 By Ryane Bohm

How to Grow Your Business Using Sales Cloud

It can be hard to build a business in today’s complex and high-stakes marketplace. Industries are heavily regulated and often lacking the innovation needed to flourish. Only 24% of all companies are experiencing growth year-over-year, according to data by the State of Sales Report. RL Solutions is... Read More

Sales Cloud, Sales, Cloud Services, Cloud

Jan 02, 2019 By Keith Samuel

Top 3 Strategies for Rolling Out Lightning Experience

So you've run the Lightning Experience Readiness check and now it's time to start planning your move to Lightning Experience. This can seem like a rigorous task but it's not as difficult as it may seem. It’s all about your own priorities and the complexity of your Salesforce implementation on... Read More

Jan 01, 2019 By Salesforce Staff

New Year, New Business Resolutions: 10 Salesforce Leaders Share Predictions for 2019

What a year! 2018 brought us deeper advancement in AI, with features like voice, predictive actions and bots becoming more commonplace. We also saw customer experience move to the forefront of nearly everything, bringing much deeper levels of personalization into our day-to-day lives — both... Read More

Analytics, Artificial Intelligence, Commerce, Innovation, Marketing, Sales, Service

Dec 31, 2018 By Megan Hostetler

Keep Your Momentum Going: Ring In the New Year with Holiday Shopper Insights

Phew! You made it — congrats! You survived yet another holiday season. No, I’m not referring to travel nightmares or the boring conversations you had with your 3x removed cousin who lives to tell stories about his cat. I’m talking about the long hours, creative brain power, and top-notch execution... Read More

Retail, Holiday Readiness, Ecommerce, Commerce, Commerce Cloud, Marketing

Dec 29, 2018 By Billy Martin

Three Coaching Mistakes New Sales Leaders Make

Great managers aren’t born, they’re developed over time through coaching and experience. First time managers make mistakes — it’s part of learning a new skill set — and we can all benefit from what they’ve learned in hindsight. As part of our ongoing work training new sales leaders, my team at... Read More

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Five Shopping Trends for 2019 — and How to Prepare for Them

What Does It Take to Start a Business? How Passionate Small Business Leaders Overcome the Odds

Think Beyond Visualizations in 2019: 6 New Year's Resolutions for Your Data

5 Takeaways: How T-Mobile for Business Wins With a Customer-First Approach

How to Grow Your Business Using Sales Cloud

Top 3 Strategies for Rolling Out Lightning Experience

New Year, New Business Resolutions: 10 Salesforce Leaders Share Predictions for 2019

Keep Your Momentum Going: Ring In the New Year with Holiday Shopper Insights

Three Coaching Mistakes New Sales Leaders Make

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First