360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jan 11, 2019 By Kelly Walker

New Year, New Lightning Champions!

So many Trailblazers are already champions within their communities, using Lightning to take users to the next level, sharing learnings and best practices, while helping others do the same. The Lightning Champions program is a peer-to-peer program that highlights these Trailblazers, celebrating... Read More

IT, MVPs

Jan 10, 2019 By Marjolein Westerbeek

Rituals Cosmetics: How Our Technology Moves Fast to Help Customers Slow Down and Find Moments of Calm

As always, we barely have time to catch our breath after the hectic holiday season before we gear up for the biggest retail conference of the year, the NRF Big Show. At Rituals Cosmetics, we’re coming off a holiday season where we doubled our U.S. online sales and we’ve seen a 70% increase in... Read More

Commerce, Retail

Jan 10, 2019 By Kim Honjo

Quiprupt: A Lesson in Why Business and Developers Should Work Together

When you’re building the ultimate collaboration solution, you need to know the ins and outs of collaboration. That’s the approach our Quip team takes with adding new features to their platform. And by “Quip team”, I’m talking about everyone who works on Quip from sales, marketing, and other... Read More

Collaboration, Cloud, IT

Jan 10, 2019 By Peri McDonald

How to Make Customer Success the Heart of Your Small Business

A 2017 Gartner report found that 81% of companies expected to be competing mostly or completely on the basis of Customer Experience (CX) within two years. Now that 2019 is here, are you taking time to make sure the customer is at the heart of your brand experience? Whether via service... Read More

Customer Success, Customer Experience, Small Business

Jan 09, 2019 By Tina Rozul

How to Be a Great Global Marketer

In this Marketing Cloudcast episode of How to be a Great Global Marketer, we welcome VP & CMO, Asia Pacific Marketing at Salesforce Michael Peachey. He reminds us that tactics dictate strategy, that ideas can be scalable, and when something is successful, you share it with international... Read More

B2B Marketing, B2C Marketing, Account-Based Marketing

Jan 09, 2019 By Vinod Kumar

Ecommerce Growth: A Data-Driven Formula to Pinpoint Key Growth Metrics

Chances are, if you ask any management-level person in any type of business, anywhere in the world, “what is your top priority?” they would answer with one word — growth. That may sound glaringly obvious. After all, if you’re not growing, you’re stagnating. And you can only stagnate so long... Read More

Commerce

Jan 08, 2019 By Keith Samuel

Forrester T.E.I. Study Shows Customers get 341% ROI when Moving to Lightning Experience

The value you get from switching to Lightning Experience goes beyond just a better user interface. Lightning Experience actually can have a major impact on your company's bottom line. The Lightning Platform drives business value for every Salesforce customer and companies moving to Lightning... Read More

IT, Innovation, Research

Jan 07, 2019 By Keren Stanley

5 Rules That Will Help Your Salesforce Adoption Succeed

All along my journey from Salesforce user, to advocate, to Admin, to an employee, there’s been one word that never seems to fade: Adoption. We talk a lot about adoption at Salesforce, but what often goes unanswered is what we mean by that word. I’ve even had a couple of Salesforce Admins say to... Read More

Best Practices, Cloud Services, Customer Success

Jan 07, 2019 By Julie Hansen

Trailblazing Women: A Harley-Davidson Executive’s Lessons from the Road

At 115 years old, Harley-Davidson knows a thing or two about adapting to rapid change and shifting customer expectations. Inspired by the innovative and fearless approach of their founders, Harley-Davidson is preparing for the future in new and resourceful ways that are as authentic as their... Read More

Leading Edge, Manufacturing, Sales Cloud

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The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

New Year, New Lightning Champions!

Rituals Cosmetics: How Our Technology Moves Fast to Help Customers Slow Down and Find Moments of Calm

Quiprupt: A Lesson in Why Business and Developers Should Work Together

How to Make Customer Success the Heart of Your Small Business

How to Be a Great Global Marketer

Ecommerce Growth: A Data-Driven Formula to Pinpoint Key Growth Metrics

Forrester T.E.I. Study Shows Customers get 341% ROI when Moving to Lightning Experience

5 Rules That Will Help Your Salesforce Adoption Succeed

Trailblazing Women: A Harley-Davidson Executive’s Lessons from the Road

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First