360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jun 22, 2020 By Adi Kuruganti

Tips From a Lightning-Fast Launch: How GE Renewable Energy Scaled a B2B Commerce Site in Weeks

In a recent survey of 350 B2B leaders, 94% expected their growth to come from ecommerce. And with traditional sales channels at risk because of pandemic-related restrictions, it’s absolutely critical to focus on selling online. Here's why... Read More

Digital Transformation, Commerce, Commerce Cloud, B2B Commerce, Ecommerce, Leading Through Change

Jun 20, 2020 By Ann Marie Aviles

How One Restaurant Used Its Tech Stack and 3 Extra Feet of Kitchen Space To Expand Nationally

It’s difficult enough to run a profitable restaurant under typical circumstances. But as COVID-19 forced the closure of thousands of restaurants nationwide, being in the food service industry is especially precarious. Despite the odds, one restaurant has continued its nationwide expansion. Wow Bao,... Read More

Digital Transformation, Commerce, Leading Through Change, Retail, Sales Cloud

Jun 16, 2020 By Matthew Cameron

Help Customers Navigate Financial Uncertainty With Connected Digital Banking

Banking providers around the world are helping millions of people and small businesses manage tremendous financial uncertainty amid COVID-19. Though banks have risen to the challenge with remarkable ingenuity, the crisis underscores the need for them to accelerate their digital transformations. The... Read More

Digital Transformation, Customer Service, IT, Leading Through Change, Financial Services, Financial Services Cloud

Jun 14, 2020 By Katie Logan

Piedmont Healthcare Relies on Technology To Prioritize Patient Care

This article was written by Piedmont Healthcare, a Salesforce customer. As community anxiety about the COVID-19 pandemic grew, we — like many healthcare providers across the U.S. — saw the number of inquiries to our call center skyrocket. Many calls were from people with questions about how the... Read More

CEO, Digital Transformation, Leading Through Change, Health Cloud, Healthcare & Life Sciences, Providers

Jun 13, 2020 By Michelle Polizzi

4 Easy Ways Your Small Business Can Show up Better Online

Many SMB owners are coming to a collective realization that the world has entered a permanent global shift. But this shift has also provided an opportunity to pivot existing strategies and explore lean and creative offerings. In order to stay relevant, SMBs must create targeted, nimble strategies... Read More

Digital Transformation, Small Business, Leading Through Change

Jun 12, 2020 By Andy Peebler

How To Launch a B2B Commerce Storefront Fast

In a post-pandemic, digital-first world, B2B organizations need to accelerate their digital commerce strategy. After all, with declines in face-to-face selling, B2B commerce helps buyers get products on store shelves faster, and lowers the cost to serve. According to Forrester, companies selling... Read More

Digital Transformation, Commerce, Commerce Cloud, B2B Commerce, Leading Through Change

Jun 08, 2020 By Anna Rosenman

How To Craft a Response That Fits: 5 Site Must-Haves

We’re all taking a crash course in crisis communication in real time. As businesses reopen, the need for an effective communication strategy isn’t shrinking. If anything, it's growing. There’s so much more to communicate now: policy changes, community support, new hours, openings, curbside pickup,... Read More

Leading Through Change, Digital Transformation, Commerce, Retail

May 29, 2020 By Noelle Bloomfield

Preview Summer ’20 Release Products and Features Today

During this unprecedented time, Salesforce continues to innovate to deliver new solutions for your businesses. The Summer ’20 release includes our new Work.com technology, with products like Workplace Command Center, available on June 1, which helps you assess return-to-work readiness from a single... Read More

Digital Transformation, IT, Seasonal Release, Innovation

May 27, 2020 By Andy Kofoid

4 Things I Wish I Knew About Sales Forecasting Earlier in My Career

Sales forecasting is both an art and a science. In my 20+ years of sales leadership, I’ve spent hundreds of hours thinking about sales forecasts. These forecasts answer two simple questions: how much do we plan to sell, and when will we deliver those numbers? As hard as my team and I work on our... Read More

Digital Transformation, Leading Through Change, Sales Cloud, Sales

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Tips From a Lightning-Fast Launch: How GE Renewable Energy Scaled a B2B Commerce Site in Weeks

How One Restaurant Used Its Tech Stack and 3 Extra Feet of Kitchen Space To Expand Nationally

Help Customers Navigate Financial Uncertainty With Connected Digital Banking

Piedmont Healthcare Relies on Technology To Prioritize Patient Care

4 Easy Ways Your Small Business Can Show up Better Online

How To Launch a B2B Commerce Storefront Fast

How To Craft a Response That Fits: 5 Site Must-Haves

Preview Summer ’20 Release Products and Features Today

4 Things I Wish I Knew About Sales Forecasting Earlier in My Career

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First