360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Dec 30, 2019 By Jennifer Sacks

How Salesforce Drives Customer-Led Innovation at Scale

I’m often asked, “What’s the difference between a fact and an insight?” While facts are specific pieces of information, they don’t necessarily tell you how to solve a problem or how to move forward on a great idea. Insights use data to act on facts, creating solutions that make ideas a reality. So,... Read More

Customer Experience, Customer Success, Best Practices, IT, Innovation, Platform

Oct 30, 2019 By Suha Saya

Catering to Customer Success: ZeroCater’s Secret Recipe to a Customer-First Organization

Is your small business striving to be customer-first? We sat down with Joanel Bernardo, director of customer success at ZeroCater, to discuss the secret to building their culture of customer success. Learn how this culture has helped set their company up for high growth. 1. You’ve spent many... Read More

Small Business, Startups, Customer Success

Oct 21, 2019 By Tammy Chan

Start Your Dreamforce ‘19 Journey at the Customer 360 Experience

Dreamforce ‘19 will be bigger and better than ever, but with 2,700+ sessions and workshops, 50+ visionary keynotes, four days of jam-packed inspiration and innovation, and shiny objects galore, where should you start your journey? As you plan your week of learning and fun, make sure the Customer... Read More

CEO, CRM, Customer Experience, Customer Success, Dreamforce

Oct 11, 2019 By Jamie Domenici

5 Tips to Building an Effective Customer Success Organization

Today, more and more businesses are adding customer success roles and departments in order to meet rising customer expectations. Customer experience is more important than ever, with 77% of all customers saying the experience a company provides is as important as its products and services.... Read More

Customer Service, Sales, Customer Experience, Customer Success

Oct 01, 2019 By Anjali Kevlani

The Top 5 Most Treasured Winter ‘20 Features

Every major Salesforce release brings hundreds of new features across a wide variety of products and clouds. Winter ’20 is no exception, as you will discover while flipping through the Release Notes. Within this vast sea of goodness, there are always a few features that generate lots of buzz and... Read More

Customer Success, IT, Trailblazer Story, Seasonal Release

Aug 02, 2019 By Cheech Moore

4 Considerations When Selecting The Best Consulting Partner for Field Service

Our mission is to ensure Field Service Lightning (FSL) customers are wildly successful in maximizing their business benefit throughout their Field Service digital transformation. Each customer has unique needs, varying business processes, and different expected outcomes. Consequently, it is... Read More

Customer Service, Customer Success, Service, Service Cloud, Mobile

Jul 19, 2019 By Mihir Panchal

How to Leverage “Order on Behalf Of” (OOBO) Using Commerce and Service Clouds

Did you know that 84% of customers say that the experience a brand provides is just as important as its products? (That’s up from 80% in last year’s survey.) However, 51% say that companies fall short of their expectations. Customer service is a big part of a customer’s perception of a brand, and... Read More

Commerce, Commerce Cloud, Customer Service, Customer Success, Service Cloud

Jul 10, 2019 By Muriel Molloy

5 Steps to Optimize Your Salesforce Org

As part of our three-part #AdminMasterSeries, we caught up with Salesforce Customer Success Director Rodney Apura to learn how he ensures CRM projects are set up for success. During our conversation, we discussed ways to strengthen, slim down, or speed up an org implementation that can mitigate... Read More

Customer Success, IT

Jun 29, 2019 By Muriel Molloy

Use Your Commute to Get Ahead on Salesforce

This month we caught up with Samantha Mash, a highly driven, resourceful and proactive Salesforce Administrator with 100+ Trailhead badges, to find out how she uses her commute to complement her Salesforce learning journey. Sam, welcome to our #AdminMastersSeries interview! We’d love to know how... Read More

Customer Success, Trailblazer Story, Salesforce Ohana

Go to the Resource Center

How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

How Salesforce Drives Customer-Led Innovation at Scale

Catering to Customer Success: ZeroCater’s Secret Recipe to a Customer-First Organization

Start Your Dreamforce ‘19 Journey at the Customer 360 Experience

5 Tips to Building an Effective Customer Success Organization

The Top 5 Most Treasured Winter ‘20 Features

4 Considerations When Selecting The Best Consulting Partner for Field Service

How to Leverage “Order on Behalf Of” (OOBO) Using Commerce and Service Clouds

5 Steps to Optimize Your Salesforce Org

Use Your Commute to Get Ahead on Salesforce

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First