360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Feb 01, 2019 By Jennifer Sacks

IdeaExchange Top Hits: A Formula Goes on a Date

In the last IdeaExchange Top Hits: Where Are They Now post, we covered two features for related lists (additional fields and filtering) that were prioritized by True to the Core session attendees at Dreamforce ‘18. The delivery of those features, slated for the Summer ‘19 release, will make it... Read More

Customer Success, IT, Innovation

Jan 28, 2019 By Jennifer Sacks

IdeaExchange Top Hits: Having a Field Day

Last year, we asked our community to help us rethink how we can provide them with a more actionable voice about the future of our products. In true Trailblazer fashion, you rallied and gave us a tremendous amount of feedback about what is and is not working with our primary feedback platform, the... Read More

Cloud, Customer Success, IT, Innovation

Jan 10, 2019 By Peri McDonald

How to Make Customer Success the Heart of Your Small Business

A 2017 Gartner report found that 81% of companies expected to be competing mostly or completely on the basis of Customer Experience (CX) within two years. Now that 2019 is here, are you taking time to make sure the customer is at the heart of your brand experience? Whether via service... Read More

Customer Success, Customer Experience, Small Business

Jan 07, 2019 By Keren Stanley

5 Rules That Will Help Your Salesforce Adoption Succeed

All along my journey from Salesforce user, to advocate, to Admin, to an employee, there’s been one word that never seems to fade: Adoption. We talk a lot about adoption at Salesforce, but what often goes unanswered is what we mean by that word. I’ve even had a couple of Salesforce Admins say to... Read More

Best Practices, Cloud Services, Customer Success

Dec 07, 2018 By Patrick Willer

3 Pillars of a Consumer Success Platform

Why do some organizations experience hypergrowth while others do not? Because some understand that data is now the world’s most valuable resource and they invest in it. Today’s winning companies are typically data-driven, and their hypergrowth is likely to continue because data is a resource that... Read More

Customer Success, Marketing

Nov 17, 2018 By Thomas Kuppens

6 Ways Your Small Business Can Maximize CRM Adoption

In my five years at Salesforce, I’ve worked with hundreds of small business and mid-market customers. I’ve seen a lot of customers doing really well with customer relationship management (CRM), and I’ve seen my fair share of companies struggling to get the most out of their investment. When things... Read More

Small Business, Customer Success

Nov 01, 2018 By Hannah Freeman

5 Roadblocks That Undermine Innovation — and How to Avoid Them [INFOGRAPHIC]

Your organization is investing in innovation, but a sudden fire drill grinds your team’s progress to a halt. The truth is, fire drills that disrupt your business are inevitable, which is why 80% of development costs on average are spent on identifying and correcting system defects. So how do you... Read More

Cloud Services, Customer Success, Infographics, Innovation, IT

Oct 17, 2018 By Brian Millham

How to Win the Hearts of Customers Who Have More Choice Than Ever

Have you ever switched to a different cafe in the morning because the service at your usual place wasn’t quite right? Or have you decided to not buy an item you needed when shopping online because the website was moving at a snail's pace? We’re all guilty of it. As consumers, we’re increasingly... Read More

Leadership Insights, Customer Success, Customer Experience, Customer Service

Sep 20, 2018 By Megan Burton

Listening Strategy Series: The Questions We Ask

In “A Philosophy for Listening,” I outlined the principles that guide the listening strategy of the Salesforce Customer Success Group, which are grounded in our commitment to “success for all.” This means the feedback we collect is targeted at understanding the perceptions of everyone we touch so... Read More

Customer Experience, Customer Success

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

IdeaExchange Top Hits: A Formula Goes on a Date

IdeaExchange Top Hits: Having a Field Day

How to Make Customer Success the Heart of Your Small Business

5 Rules That Will Help Your Salesforce Adoption Succeed

3 Pillars of a Consumer Success Platform

6 Ways Your Small Business Can Maximize CRM Adoption

5 Roadblocks That Undermine Innovation — and How to Avoid Them [INFOGRAPHIC]

How to Win the Hearts of Customers Who Have More Choice Than Ever

Listening Strategy Series: The Questions We Ask

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First