According to Deloitte, “Organizations with the strongest cultural orientation to data-driven insights and decision-making were twice as likely to have significantly exceeded business goals.” However, 67% of executives surveyed were “not comfortable accessing or using data from their existing tools...
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I’m often asked, “What’s the difference between a fact and an insight?” While facts are specific pieces of information, they don’t necessarily tell you how to solve a problem or how to move forward on a great idea. Insights use data to act on facts, creating solutions that make ideas a reality. So,...
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I love hearing from our customers. As part of Salesforce’s customer listening function, I’m fortunate to have many opportunities to meet with our Ohana to hear what you like, dislike or think we can add to the solutions we offer. I’m not alone. Our product managers value the time they get to spend...
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In the last IdeaExchange Top Hits: Where Are They Now post, we covered two features for related lists (additional fields and filtering) that were prioritized by True to the Core session attendees at Dreamforce ‘18. The delivery of those features, slated for the Summer ‘19 release, will make it...
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Last year, we asked our community to help us rethink how we can provide them with a more actionable voice about the future of our products. In true Trailblazer fashion, you rallied and gave us a tremendous amount of feedback about what is and is not working with our primary feedback platform, the...
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New year, new innovations — the Spring ‘16 release is here! As with each release, we love to focus on some key features delivered because of the customer voice.
For those of you not familiar, the IdeaExchange is our customer-driven innovation channel. It’s where members of our community go to...
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