Mar 18, 2020 By Jennifer Sacks

Challenges With Data? You’re Not Alone

According to Deloitte, “Organizations with the strongest cultural orientation to data-driven insights and decision-making were twice as likely to have significantly exceeded business goals.” However, 67% of executives surveyed were “not comfortable accessing or using data from their existing tools... Read More

Customer Engagement, IT, Data Management, Pardot

Dec 30, 2019 By Jennifer Sacks

How Salesforce Drives Customer-Led Innovation at Scale

I’m often asked, “What’s the difference between a fact and an insight?” While facts are specific pieces of information, they don’t necessarily tell you how to solve a problem or how to move forward on a great idea. Insights use data to act on facts, creating solutions that make ideas a reality. So,... Read More

Customer Experience, Customer Success, Best Practices, IT, Innovation, Platform

May 20, 2019 By Jennifer Sacks

Shaping Salesforce Products Together With IdeaExchange

I love hearing from our customers. As part of Salesforce’s customer listening function, I’m fortunate to have many opportunities to meet with our Ohana to hear what you like, dislike or think we can add to the solutions we offer. I’m not alone. Our product managers value the time they get to spend... Read More

Cloud, IT

Feb 01, 2019 By Jennifer Sacks

IdeaExchange Top Hits: A Formula Goes on a Date

In the last IdeaExchange Top Hits: Where Are They Now post, we covered two features for related lists (additional fields and filtering) that were prioritized by True to the Core session attendees at Dreamforce ‘18. The delivery of those features, slated for the Summer ‘19 release, will make it... Read More

Customer Success, IT, Innovation

Jan 28, 2019 By Jennifer Sacks

IdeaExchange Top Hits: Having a Field Day

Last year, we asked our community to help us rethink how we can provide them with a more actionable voice about the future of our products. In true Trailblazer fashion, you rallied and gave us a tremendous amount of feedback about what is and is not working with our primary feedback platform, the... Read More

Cloud, Customer Success, IT, Innovation

Feb 23, 2016 By Jennifer Sacks

IdeaExchange Update: Customer Ideas in the Spring ‘16 Release

New year, new innovations — the Spring ‘16 release is here! As with each release, we love to focus on some key features delivered because of the customer voice. For those of you not familiar, the IdeaExchange is our customer-driven innovation channel. It’s where members of our community go to... Read More

Cloud, Seasonal Release

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Salesforce.com

Jennifer Sacks

Challenges With Data? You’re Not Alone

How Salesforce Drives Customer-Led Innovation at Scale

Shaping Salesforce Products Together With IdeaExchange

IdeaExchange Top Hits: A Formula Goes on a Date

IdeaExchange Top Hits: Having a Field Day

IdeaExchange Update: Customer Ideas in the Spring ‘16 Release

Reopen Safely

A Step-by-Step Guide for Returning To the Office

Research

Digital Transformation in Times of Change

Most Popular Stories

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Send Your Emails at the Right Time: 3 Ways Data Can Increase Your Marketing ROI

Do You Know Your Customer? 5 Questions for Communications Service Providers

Learn With Trailhead

Get Started With Sourcing PPE

Americas

Europe, Middle East, and Africa

Asia Pacific

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

Challenges With Data? You’re Not Alone

How Salesforce Drives Customer-Led Innovation at Scale

Shaping Salesforce Products Together With IdeaExchange

IdeaExchange Top Hits: A Formula Goes on a Date

IdeaExchange Top Hits: Having a Field Day

IdeaExchange Update: Customer Ideas in the Spring ‘16 Release

Reopen Safely

A Step-by-Step Guide for Returning To the Office

Related Blog Posts

Research

Digital Transformation in Times of Change

Most Popular Stories

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Send Your Emails at the Right Time: 3 Ways Data Can Increase Your Marketing ROI

Do You Know Your Customer? 5 Questions for Communications Service Providers

Learn With Trailhead

Get Started With Sourcing PPE

Americas

Europe, Middle East, and Africa

Asia Pacific